Branch Manager

Location: Yellowknife, Northwest Territories (On-site)
Language: Strong written and spoken English communication skills required
Background Check Requirement: Yes, a background check is required

About the Opportunity
This is an exciting permanent opportunity to lead a branch within an established Canadian financial services organization focused on responsible and accessible lending solutions. As Branch Manager, you’ll have ownership of branch performance while creating an environment where customers feel supported and employees are empowered to succeed.

Reporting to the District Manager, you’ll work closely with your team to grow the business, strengthen customer relationships and build a highly engaged workplace. Your leadership will directly influence profitability, employee development, customer experience and the organization’s presence within the Yellowknife community.

What’s In It for You
You’ll join a people-focused organization that invests in its employees through ongoing training, education assistance and leadership development. You’ll also receive competitive compensation with performance-based incentives, comprehensive health and dental benefits, retirement savings with up to 7% employer matching, generous vacation, six wellness days, parental leave support, employee perks and a paid volunteer day.

Your Responsibilities
• You’ll lead overall branch performance, optimizing profitability while identifying opportunities for sustainable business growth.
• You’ll develop new business and support customer acquisition across multiple channels while creating a welcoming, high-quality customer experience.
• You’ll coach, develop and hold team members accountable for operational, development and customer experience goals.
• You’ll build employee engagement, support talent retention and create meaningful individual development plans.
• You’ll lead change initiatives, ensuring your team has the information and support needed to adapt successfully.
• You’ll ensure branch activities comply with governing regulations, internal policies and confidentiality requirements.
• You’ll represent the organization within the Yellowknife community and help build a positive local presence.

Skills and Qualifications
• 3–5 years of directly related financial services sales experience, preferably within consumer finance, or 3–5 years of previous management experience.
• College diploma preferred, with a bachelor’s degree or coursework in business considered an asset.
• Strong leadership and coaching skills with the ability to motivate, develop and engage a team.
• Excellent interpersonal and customer relationship-building skills.
• Strong verbal, written and listening skills, with confidence communicating across all levels.
• Proactive, self-starting approach with sound initiative and accountability.
• Ability to manage multiple priorities and work flexible hours in a fast-paced environment.

Note from the Hiring Manager
“We’re looking for a leader who can balance people, customers and performance. Someone who enjoys coaching a team, takes ownership of results and is excited to build strong relationships within the Yellowknife community will thrive in this role.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.