IT Support Analyst

Location: Brampton, Ontario, on-site with occasional work in Bolton
Language: Strong written and spoken English communication skills required
Duration: Contract through December 2026, 37.5 hours per week

About the Opportunity
This is an exciting opportunity for an experienced IT support professional to join a collaborative corporate technology team supporting employees with the tools they rely on every day. You’ll provide hands-on technical support across hardware, software, connectivity and workplace systems, helping users stay productive and connected.

Working closely with end users and IT colleagues, you’ll troubleshoot issues, support technology rollouts and contribute to a positive service experience. This role is ideal for someone who enjoys variety, takes ownership and can confidently balance independent problem-solving with knowing when to escalate.

What’s In It for You
You’ll gain broad exposure to Windows and Mac environments while supporting users across a variety of technologies and business needs. You’ll join a team that values collaboration, practical problem-solving and continuous learning, with opportunities to stay current on evolving technologies and strengthen your technical expertise.

Your Responsibilities
• You’ll install, configure and support PCs, Macs, printers, peripherals and software applications.
• You’ll diagnose and resolve hardware, software and remote connectivity issues, ensuring requests are completed accurately and on time.
• You’ll communicate issue status clearly to users and management, escalating or routing requests when needed.
• You’ll create and update technical and training documentation and provide new employees with guidance on systems, network access, email and IT policies.
• You’ll provide mobile user support and participate in on-call support outside regular business hours.
• You’ll travel to other sites as required, approximately 10% annually.

Skills and Qualifications
• 3+ years of related experience in deskside, service desk or call centre technical support.
• College-level education or coursework in computer science or a related field, relevant experience will also be considered.
• Strong knowledge of Windows OS, macOS, productivity applications, PCs, printers and peripheral devices.
• Strong analytical, troubleshooting and decision-making skills, with sound judgment around escalation.
• Excellent organization and prioritization skills, with the ability to work independently and collaboratively.
• Strong interpersonal skills and confidence supporting users at all levels.
• Ability to occasionally move, lift or push objects weighing up to 40 lbs.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.