Help Desk

Location: Mississauga, ON, 100% on-site, Monday to Friday
Language: Bilingual French and English required, with strong written and spoken communication skills in both languages
Duration: 6-month contract to start

About the Opportunity
Are you a bilingual IT support professional who enjoys solving problems and creating a great experience for the people you support? This opportunity is ideal for someone who combines hands-on technical troubleshooting with strong customer service and can confidently communicate in both French and English.

Working in an office-based Tech Bar environment within a large organization, you’ll provide deskside and remote support across laptops, desktops, Microsoft 365, business applications and related technology. You’ll interact with employees at all levels while partnering with internal IT teams and vendors to keep technology running smoothly.

What’s In It for You
You’ll join a collaborative technology environment where you can strengthen your deskside support expertise and gain exposure to a broad range of systems and business applications. This is an opportunity to build relationships, sharpen your troubleshooting skills and contribute to a high-quality support experience.

Your Responsibilities
• You’ll provide professional technical support to users in both French and English.
• You’ll troubleshoot Windows desktops and laptops, Microsoft 365 applications, hardware, software and peripherals.
• You’ll respond to support tickets and in-person requests, tracking issues through timely resolution.
• You’ll troubleshoot Outlook and Exchange, including permissions, calendars, email rules and mailbox management.
• You’ll work within Active Directory environments and support common user and access issues.
• You’ll maintain accurate asset inventories, equipment records and technical documentation.
• You’ll collaborate with internal teams and external vendors on break/fix issues, upgrades and maintenance.

Skills and Qualifications
• 2+ years of deskside or desktop support experience, with 2–4 years preferred.
• Fluency in French and English, with strong written and spoken communication skills in both languages, is required.
• Hands-on experience configuring and troubleshooting Windows computers in an Active Directory environment.
• Strong Microsoft 365 and Office troubleshooting skills, including Outlook, Word and Excel.
• Experience troubleshooting Outlook/Exchange and web-based applications.
• Working knowledge of LAN/WAN hardware, with familiarity with ServiceNow strongly preferred.
• Strong customer service, problem-solving, documentation and multitasking skills.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.