Customer Service Representative, Bilingual (FR/EN)

Location: Hybrid, 3 days per week in office (full-time in office during training/probation)

Language: Bilingual in English and French, with strong verbal and written communication skills

Duration: 6-month contract

Background Check Requirement: Clear criminal background check and successful credit check required

About the Opportunity
Join a leading organization in the financial services sector that is committed to delivering exceptional customer experiences. This is an opportunity to become part of a collaborative, customer-focused team where your communication skills and ability to solve problems will have a direct impact on helping Canadians navigate their financial needs.

In this role, you'll support customers through meaningful interactions, providing guidance, resolving concerns, and building trust with every conversation. You'll work in a fast-paced environment where teamwork, professionalism, and continuous learning are valued.

What's In It for You
• Competitive hourly rate of $20 to $25 per hour
• Hybrid work environment following training and probation
• A collaborative team that values customer service excellence
• Exposure to the financial services industry and opportunities to build valuable experience
• A supportive workplace that encourages learning and professional development

Your Responsibilities
• You'll respond to inbound and outbound customer calls and emails, delivering professional and timely service.
• You'll assist customers with payment arrangements, banking information updates, insurance changes, and general account inquiries.
• You'll resolve customer concerns with empathy while identifying effective solutions.
• You'll complete onboarding calls, ensuring new customers receive a positive and informative introduction.
• You'll maintain accurate records while providing a consistently high standard of customer service.

Skills and Qualifications
• 1+ years of customer service experience, preferably in a call centre or financial services environment
• Bilingual in English and French, with excellent verbal and written communication skills
• Strong conflict resolution skills and the ability to remain calm in a fast-paced environment
• Proficiency with Microsoft Office and Outlook, with strong overall technical aptitude
• Previous call centre or financial services experience is considered an asset
• Post-secondary education is considered an asset
• Ability to successfully complete a criminal background check and credit check

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.