Deskside Technician

Location:
Mississauga, ON, Hybrid

Language:
Excellent written and verbal English communication skills

Duration:
6-month contract, with the potential to become permanent

About the Opportunity
Are you a customer-focused IT professional who enjoys solving technical challenges and making a meaningful impact on the day-to-day experience of end users? We are partnering with a well-established organization to find a Deskside Support Analyst who will play a key role in delivering responsive, high-quality technical support across the business.

In this role, you'll collaborate with internal IT teams, vendors, and employees at all levels to keep technology running smoothly. From troubleshooting hardware and Microsoft 365 issues to supporting new technology initiatives, you'll be part of a collaborative environment where your technical expertise and customer service skills will be highly valued.

What’s In It for You
• Join a collaborative IT team that values knowledge sharing and continuous improvement.
• Gain exposure to a broad range of enterprise technologies and support environments.
• Build relationships across the organization while making a direct impact on employee productivity.
• Enjoy the opportunity to grow your career through a contract role with strong potential for permanent employment.

Your Responsibilities
• You'll provide timely deskside and remote technical support for desktops, laptops, Microsoft 365, Windows operating systems, and business applications.
• You'll troubleshoot and resolve hardware, software, printer, scanner, and peripheral issues using established support methodologies.
• You'll respond to support requests through tickets, phone calls, and email, ensuring issues are tracked through to resolution.
• You'll coordinate with internal teams and external hardware and software vendors to deliver effective break/fix support and system maintenance.
• You'll maintain asset inventories, software licensing records, and desktop support documentation.
• You'll assist with the deployment, evaluation, and implementation of new hardware and software solutions to improve service delivery.

Skills and Qualifications
• 2+ years of experience providing deskside or desktop support services, 2 to 4 years preferred.
• Strong experience supporting Windows desktop environments within Active Directory.
• Hands-on experience troubleshooting Microsoft 365 applications, including Word, Excel, Outlook, Access, Exchange, and web-based applications.
• Experience resolving Outlook and Exchange configuration issues, including mailbox management, permissions, calendar sharing, and email rules.
• Working knowledge of LAN/WAN hardware and networking concepts.
• Familiarity with ServiceNow or similar IT service management platforms.
• Excellent communication, customer service, problem-solving, and relationship-building skills with the ability to support employees at all levels.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.