Senior Deskside Associate Technician

Location:
Mississauga, ON, Hybrid

Language:
Excellent written and verbal English communication skills

Duration:
6-month contract, with strong potential for permanent employment

About the Opportunity
Are you an experienced IT support professional who thrives on solving complex technical challenges while delivering an exceptional customer experience? We are partnering with a leading enterprise organization to find a Senior Deskside Associate Technician who will serve as a key technical resource, supporting business operations through responsive, hands-on IT support and technical leadership.

This opportunity is ideal for someone who enjoys working in a collaborative, fast-paced environment where no two days are the same. You'll partner with cross-functional IT teams, mentor junior technicians, and play an important role in maintaining reliable technology services that keep employees productive and connected.

What's In It for You
• Join a collaborative IT team where knowledge sharing, teamwork, and continuous improvement are valued.
• Take ownership of complex technical issues and gain exposure to enterprise-level infrastructure and technologies.
• Develop your leadership skills by mentoring teammates and contributing to support best practices.
• Enjoy a contract opportunity with strong potential to transition into a permanent position.

Your Responsibilities
• You'll own and manage ServiceNow ticket queues, ensuring incidents and service requests are prioritized, assigned, escalated, and resolved within established service levels.
• You'll serve as the senior escalation point for complex hardware, software, Microsoft 365, network, and endpoint support issues, delivering timely and effective resolutions.
• You'll provide deskside, remote, and onsite technical support for Windows devices, laptops, desktops, printers, mobile devices, peripherals, and business-critical applications.
• You'll coordinate with Infrastructure, Security, Endpoint Engineering, Asset Management, Service Desk, and external vendors to support break/fix activities, major incidents, technology deployments, and site readiness initiatives.
• You'll create and maintain technical documentation, knowledge articles, and end-user guides that promote consistent service delivery.
• You'll mentor junior technicians by sharing technical expertise, reinforcing support standards, and supporting onboarding and knowledge transfer activities.
• You'll provide remote hands support while ensuring compliance with change management, security, and organizational policies.

Skills and Qualifications
• 4+ years of progressive deskside or desktop support experience within an enterprise IT environment, with 4 to 6 years preferred.
• Strong experience supporting Windows endpoints in Active Directory and enterprise endpoint management environments.
• Advanced troubleshooting experience with Microsoft 365, Outlook, Exchange, collaboration tools, and business productivity applications.
• Experience managing ServiceNow or similar enterprise ticketing systems, including queue management, prioritization, documentation, and escalations.
• Working knowledge of LAN/WAN networking concepts and enterprise hardware support.
• Demonstrated ability to communicate effectively with end users, senior leaders, vendors, and cross-functional technical teams.
• Proven ability to mentor junior technicians while promoting best practices, documentation standards, and exceptional customer service.

Why Partner with Altis
If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.