Administrative Assistant

Location: Ottawa, Ontario (Hybrid)

Language: Bilingual in English and French, with excellent written and verbal communication skills in both languages

Duration: 6-Month Contract

Background Check Requirement: Successful completion of all required security clearances

About the Opportunity

Our client, a respected national non-profit organization, is seeking a bilingual Development Assistant to join their collaborative Development team. This is an excellent opportunity for an organized and service-oriented professional who enjoys supporting meaningful initiatives while delivering an exceptional experience to donors and stakeholders.

In this role, you'll work closely with a dedicated team to support donor communications, maintain accurate records, and contribute to fundraising and stewardship initiatives. If you thrive in a fast-paced environment, enjoy balancing multiple priorities, and take pride in delivering exceptional administrative support, this opportunity offers the chance to make a meaningful impact.

What's in it for You

• Join a collaborative and mission-driven team that values professionalism, inclusion, and service excellence.
• Gain experience supporting donor relations and fundraising operations within a respected non-profit organization.
• Work in a hybrid environment that promotes flexibility while encouraging collaboration.
• Build your experience with CRM systems, donor stewardship, and administrative coordination in a purpose-driven organization.

Your Responsibilities

• You'll provide bilingual support by responding to donor inquiries through multiple communication channels, ensuring timely, professional, and donor-focused service.
• You'll maintain accurate donor records by reviewing, updating, and documenting information within Salesforce and other systems.
• You'll support donor stewardship activities by coordinating recognition requests, following up on incomplete donation information, and maintaining communication records.
• You'll prepare, proofread, and maintain correspondence, templates, FAQs, and donor communications to ensure consistency and accuracy.
• You'll assist with tracking donor feedback, documenting follow-up activities, and escalating inquiries when appropriate.
• You'll provide administrative support to the Development team while contributing to additional projects and priorities as assigned.

Skills and Qualifications

• 2+ years of experience in administration, customer service, office coordination, or a related support role.
• Fully bilingual in English and French, with exceptional written and verbal communication skills.
• Experience managing high volumes of inquiries while providing professional and responsive customer service.
• Strong organizational skills with the ability to prioritize competing deadlines and maintain accurate records.
• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, Teams, and SharePoint, along with experience using CRM or database systems. Salesforce experience is considered an asset.
• Experience within the non-profit or charitable sector is considered an asset.
• A proactive, detail-oriented approach with excellent problem-solving skills and the ability to work both independently and collaboratively.

Why Partner with Altis

If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.