Warranty Technician

Location: Ottawa, ON (on-site)
Language: English, strong written and verbal communication skills
Background Check Requirement: Criminal Record Check and employment references required 

About the Opportunity
Are you a hands-on professional who takes pride in delivering exceptional customer service and quality workmanship? We are recruiting for a Warranty Technician to join a well-established residential home builder in Ottawa. In this role, you will play an important part in ensuring homeowners have a positive experience by resolving warranty-related concerns with professionalism, attention to detail, and care.

Working closely with the Site Superintendent, you will support homeowners through both pre-occupancy and post-possession warranty service. This is an excellent opportunity for someone with a carpentry or handyman background who enjoys problem-solving, working independently, and building strong relationships while making a meaningful impact on the customer experience.

What’s In It for You
Join an organization that values craftsmanship, collaboration, and continuous improvement. You'll enjoy a stable, long-term opportunity with a supportive team, competitive compensation, and benefits designed to support your well-being and professional growth.

• Competitive salary of $60,000 to $70,000, with flexibility for the right candidate
• Three weeks of paid time off
• Comprehensive health and dental benefits
• Monthly mileage and gas reimbursement
• Weekly tool allowance of $50, paid biweekly

Your Responsibilities
• You'll respond to homeowner warranty concerns before and after occupancy with professionalism and care
• You'll complete minor repairs, including drywall patching, painting, and general carpentry work
• You'll perform visual inspections to assess warranty-related deficiencies and recommend appropriate solutions
• You'll coordinate additional repairs with trade partners when specialized work is required
• You'll maintain accurate records while ensuring work is completed safely, efficiently, and to a high standard
• You'll participate in the on-call rotation approximately once every five to six weeks

Skills and Qualifications
• 3+ years of residential construction experience
• Experience in carpentry, handyman services, or residential finishing repairs
• Familiarity with the Tarion Warranty Program
• Own tools required
• Strong organizational skills with excellent attention to detail
• Ability to work independently while delivering outstanding customer service
• Valid driver's licence required

Note from the Hiring Manager
"We're looking for someone who takes pride in their workmanship and enjoys helping homeowners. If you're dependable, solution-oriented, and like working independently while being part of a supportive team, we'd love to meet you."

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.