Bilingual Customer Service Agent

Join our client's dynamic team within the automotive industry as a Bilingual Customer Agent. 

The Bilingual Customer Service Agent will manage accounts with outstanding payments, handle payment inquiries, negotiate repayment arrangements, and provide solutions to help customers bring their accounts up to date while maintaining a professional and customer-focused approach.

Job Details: 
- Until Dec 31st with high possibility of extension 
- Fluency in FRENCH and English 
- Ability to work remotely Monday to Friday, any time between 8:00AM-6:30PM EST

Roles and Responsibilities

• Handle both incoming and outgoing calls to manage and resolve accounts with outstanding payments.
• Proactively reach out to customers to arrange payment plans and maintain strong relationships.
• Provide email and telephone follow-ups to customers, ensuring clear communication and timely resolution of issues.
• Complete and follow up on administrative tasks related to calls and payments.
• Accurately maintain records of customer interactions and agreements in the system

Qualifications and Skills

• Strong communication in both FRENCH and ENGLISH 
• Minimum 1 year of experience working in a call centre 
• Strong customer service skills 

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.