Call Center Agent

Join our client in the insurance industry as a Customer Service Representative! We are looking for enthusiastic individuals to be part of a dedicated team on a 2-week contract, with the potential for extension. This is a fantastic opportunity to showcase your customer service skills in a supportive environment.

Languages available: English
Hours: Must be available Monday to Friday, 8:30am - 5:00pm EST
Remote anywhere in Canada, must have your own equipment.
Must be available to train on Tuesday, July 21st, 2026 and start right after
Contract - 2 weeks.
Pay Rate: $19.00/hour
Note: To be eligible for this role, you must have access to a Windows/PC laptop or desktop. Unfortunately, MacBooks and Chromebooks are not compatible with the client’s systems.

Key Responsibilities

• Respond to Customer Inquiries: Handle incoming calls from customers regarding breaches, providing accurate information and assistance.
• Issue Resolution: Analyze customer issues and work diligently to resolve them within the required timeframe.
• Effective Communication: Engage in thoughtful questioning to identify and clarify customer concerns.
• Reporting: Summarize customer inquiries and escalate to management as needed for further attention.
• Exceptional Service: Deliver outstanding customer service and meet all deadlines effectively.

Qualifications

• Experience: At least 1 year of experience in a call center or customer service role.
• Communication Skills: Strong verbal communication skills, with the ability to convey information clearly and effectively over the phone.
• Customer Focus: A friendly and professional demeanor, paired with excellent active listening skills.

This is your chance to become part of a dynamic team that values collaboration and excellence in customer care. If you’re passionate about helping others and eager to make a positive impact, we want to hear from you!

Ready to take the next step in your career? Apply now and join us in providing exceptional service to our valued customers!

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.