Booking Registration Clerk

Location: Richmond Hill, ON, On-site
Language: Excellent written and verbal English communication skills required
Duration: 11 week contract to start with strong potential for extension or permanent
Background Check Requirement: Criminal Record Check and proof of required immunizations

About the Opportunity
Join a growing healthcare organization that is expanding access to specialist and primary care services within the community. As part of a collaborative clinic team, you will play an essential role in creating a welcoming patient experience while supporting physicians and clinical staff in a fast-paced, high-volume environment.

This is an exciting opportunity to be part of an organization in a period of significant growth. With multiple specialty clinics already operating and additional services planned, you will help shape efficient patient workflows while working alongside experienced healthcare professionals who are committed to delivering exceptional care.

What's In It for You
• Gain valuable experience in a modern, multidisciplinary healthcare environment
• Receive training and mentorship from experienced clinical and administrative leaders
• Be part of a collaborative team that values professionalism, empathy, and continuous improvement
• Opportunity to expand your skills in referral coordination and clinic operations
• Potential for long-term or permanent opportunities as the organization continues to grow

Your Responsibilities
• You'll welcome patients, complete registrations, answer high-volume phone calls, and provide exceptional customer service at the front desk.
• You'll coordinate appointments, manage referrals, and ensure patient information is complete and accurate.
• In this role, you'll support referral triage by reviewing documentation and communicating with referring physicians to obtain any outstanding information.
• You'll maintain accurate patient records while using electronic medical record systems and Microsoft Office applications.
• You'll work closely with physicians, nurses, and administrative colleagues to ensure efficient clinic operations and a seamless patient experience.

Skills and Qualifications
• 2+ years of medical administrative or healthcare clerical experience in a busy clinical environment
• Experience with patient registration, appointment scheduling, referrals, or medical booking processes
• Strong customer service skills with the ability to communicate professionally and empathetically with patients
• Excellent organizational and multitasking abilities, with strong attention to detail and a sense of urgency
• Proficiency with Microsoft Outlook and Microsoft Office applications, including spreadsheets
• Experience with Meditech and/or Accuro is considered a strong asset
• Ability to work independently while contributing positively within a collaborative team environment

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.