Business Analyst (ServiceNow)

Location:
Toronto, ON, Hybrid, 3 days on-site
Language:
Strong written and spoken English communication skills required
Duration:
12-month contract with a possible 6-month extension

About the Opportunity
We are seeking an Intermediate Business Analyst to support a high-impact public sector technology initiative focused on governance, risk, compliance, reporting, and enterprise platform capabilities. This role is ideal for someone who enjoys translating complex business needs into clear, actionable requirements that help teams make better decisions.

You will work closely with stakeholders, technical teams, and project partners to strengthen processes across ServiceNow modules such as GRC, IRM, CMDB, APM, or TPM. Your work will help improve visibility, compliance, audit readiness, and executive reporting in an environment where accuracy, collaboration, and thoughtful analysis matter.

What’s In It for You
You will join a collaborative project environment where your business analysis expertise will directly support modernization and better service delivery. This opportunity offers exposure to enterprise-level ServiceNow capabilities, cross-functional stakeholders, and meaningful public sector work.

Your Responsibilities
• You’ll gather, analyze, and document business and functional requirements through BRDs, FRDs, user stories, use cases, and acceptance criteria
• In this role, you’ll create process maps, workflow designs, gap analyses, and requirements traceability documentation
• You’ll support ServiceNow-related initiatives involving GRC, IRM, CMDB, APM, TPM, workflows, Performance Analytics, dashboards, and reporting
• You’ll define KPIs, scorecards, compliance metrics, executive reporting needs, and management reports
• You’ll support data mapping, data validation, application dependency analysis, integration analysis, and interface requirements
• You’ll facilitate UAT, create and execute test scenarios, analyze defects, validate requirements, and support quality assurance activities
• You’ll collaborate with stakeholders to assess needs, clarify priorities, and support audit, compliance, access control, privacy, security, and governance requirements

Skills and Qualifications
• 5+ years of business analysis experience, ideally supporting technology, risk, compliance, or enterprise platform initiatives
• Experience gathering and documenting requirements for ServiceNow GRC, IRM, CMDB, APM, or TPM modules
• Strong understanding of attestation, certification, compliance, audit, risk management, governance, scorecards, and executive reporting
• Proficiency creating BRDs, FRDs, user stories, process maps, use cases, acceptance criteria, and functional specifications
• Experience supporting UAT, test scenario creation, defect analysis, data validation, and requirements traceability
• Knowledge of ServiceNow workflows, Performance Analytics, reporting, dashboards, and platform capabilities
• Strong stakeholder management, facilitation, analytical thinking, and communication skills, with public sector experience considered an asset

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.