Mortgage Collection Specialist

Location: Downtown Toronto, ON, Hybrid (3 days in office per week)

Language: Excellent written and verbal communication skills in English. Bilingualism is considered an asset.

Background Check Requirement: Successful candidates must complete a criminal background check, employment references, and credit check.

About the Opportunity

Our client, a well-established financial services organization, is looking for an experienced Mortgage Collections Specialist to join their growing team. Following a recent expansion, this is an exciting opportunity to become part of a collaborative department where relationship building, customer care, and achieving positive outcomes go hand in hand.

In this role, you'll work closely with borrowers experiencing early-stage mortgage payment challenges, helping them navigate repayment solutions while protecting the customer relationship. You'll join a supportive team that values transparency, open communication, continuous learning, and creating an environment where employees can thrive and grow.

What's In It for You

• Competitive salary of $55,000 to $70,000, based on experience.
• Hybrid work environment with work-life balance.
• Join a collaborative, inclusive team that values transparency and open communication.
• Ongoing learning and development opportunities to support your career growth.
• Opportunity to build meaningful customer relationships while making a direct impact on portfolio performance.
• Stable permanent opportunity within a growing financial services organization.

Your Responsibilities

• You'll manage a portfolio of approximately 300 to 400 early-stage delinquent mortgage accounts.
• You'll proactively contact customers by phone, email, SMS, and written correspondence to negotiate payment arrangements.
• You'll assess each customer's financial situation and recommend appropriate repayment or payment relief solutions when applicable.
• You'll maintain detailed and accurate account documentation using collections and servicing systems.
• You'll work toward monthly portfolio performance goals by helping customers bring accounts current before default.
• You'll collaborate with internal customer service and lending teams to deliver a seamless customer experience.

Skills and Qualifications

• 3+ years of progressive collections experience within banking, lending, mortgage servicing, or financial services.
• Experience managing early-stage delinquency, preferably within mortgage or secured lending collections.
• Strong customer service, negotiation, and conflict resolution skills.
• Comfortable managing a high-volume portfolio while meeting performance targets.
• Experience using collections platforms or CRM systems. SAP, SAP S/4HANA, FIS, or similar systems are considered strong assets.
• Excellent written and verbal communication skills with strong attention to detail.

Note from the Hiring Manager

"We're looking for someone who enjoys building relationships, approaches every conversation with empathy, and takes pride in finding solutions for customers. If you're experienced in collections and thrive in a collaborative team where your ideas and contributions are valued, we'd love to meet you."

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.