Switchboard Coordinator

Location: Mississauga, ON (On-site, required to work at either of two hospital sites)
Language: Excellent verbal and written English communication skills
Duration: 6-Month Contract
Schedule: Part-time, minimum of 6 shifts every 2 weeks. Rotating shifts include 7:00 a.m. to 3:00 p.m., 3:00 p.m. to 11:00 p.m., and 11:00 p.m. to 7:00 a.m. Availability for weekdays, evenings, nights, weekends, and statutory holidays is required. Schedules are posted 8 to 10 weeks in advance.
Compensation: $24.00 to $27.00 per hour, based on experience
Background Check Requirement: Criminal Record Check required

About the Opportunity

Are you calm under pressure, highly organized, and passionate about delivering exceptional service? We are recruiting a Communications Operator to join a busy healthcare organization where you'll play a critical role in supporting staff, patients, caregivers, and visitors. Every interaction matters, and your ability to quickly assess priorities and respond accurately will help keep hospital operations running smoothly.

This six-month, part-time contract offers the opportunity to gain valuable experience in a fast-paced hospital environment while working alongside a collaborative and supportive team. Whether you're managing emergency communications, assisting callers, or coordinating critical hospital announcements, you'll make a meaningful contribution every shift.

What's In It for You

• Gain valuable experience within a leading healthcare environment where your work directly supports patient care and hospital operations.
• Receive four weeks of comprehensive paid training delivered during core business hours. Training may take place on any day of the week to prepare you for the rotating schedule.
• Enjoy predictable scheduling with shifts posted 8 to 10 weeks in advance, making it easier to plan your personal commitments.
• Work a part-time schedule of 6 shifts every 2 weeks, with frequent opportunities to pick up additional shifts if desired.
• Access affordable on-site parking for just $20 per month.
• Join a collaborative team that values professionalism, teamwork, and delivering exceptional service.

Your Responsibilities

• You'll answer and redirect medium to high volumes of incoming telephone calls with professionalism and accuracy.
• You'll coordinate hospital paging, public announcements, and emergency code activations using the hospital communication systems.
• You'll respond to inquiries from patients, visitors, and staff while providing exceptional customer service.
• You'll accurately manage emergency communications, ensuring hospital codes and urgent events are communicated promptly.
• You'll maintain and assign communication devices, including pagers, while completing administrative tasks and assisting with month-end reporting.
• You'll prioritize competing demands, remain calm under pressure, and support the communications team in a fast-paced 24/7 environment.

Skills and Qualifications

• College diploma or certificate required.
• Previous experience in a healthcare, hospital switchboard, call centre, or high-volume customer service environment is considered a strong asset.
• Knowledge of medical terminology and familiarity with hospital emergency codes is highly preferred.
• Strong attention to detail with the ability to prioritize multiple tasks in a fast-paced environment.
• Minimum typing speed of 40 words per minute.
• Proficiency with Microsoft Word, Excel, Outlook, and communication systems.
• Excellent communication and interpersonal skills, with a demonstrated commitment to outstanding customer service.
• Ability to work independently while remaining composed during high-pressure situations.
• Availability to work a rotating part-time schedule consisting of day (7:00 a.m. to 3:00 p.m.), evening (3:00 p.m. to 11:00 p.m.), and night (11:00 p.m. to 7:00 a.m.) shifts, including weekdays, weekends, and statutory holidays.
• Successful completion of a Criminal Record Check. Candidates may also be required to complete assessments evaluating typing speed, attention to detail, and prioritization skills as part of the recruitment process.

Why Partner with Altis

If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.