Travel Services Team Lead

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Job Type

Contract

Industry

Language

English

Salary

Date Posted

July 7, 2026

Specialization

Vacancies

Existing Vacancy

Job Description

Location: Fully Remote (Candidates must be located in Canada)
Language: Professional English required, both written and spoken
Compensation: $31.05/hour
Hours: 35 hours per week. Candidates must be available to work rotating shifts Monday through Sunday between 8:00 AM and 12:00 AM EST.
Equipment Requirement: Candidates must provide their own Windows 10 (or newer) computer and an additional monitor.
Background Check Requirement: May be required as part of the hiring process.

About the Opportunity

Our client is seeking an experienced Travel Services Team Lead to support and develop a remote team delivering exceptional customer service within a fast-paced travel environment. This is an excellent opportunity for an experienced people leader who enjoys coaching, developing talent, and fostering a collaborative team culture while ensuring operational excellence.

Working closely with operational leadership, you will oversee the day-to-day performance of your team, provide ongoing coaching and support, and help ensure service quality, scheduling, and performance objectives are consistently achieved. This role is ideal for someone who thrives in a dynamic, customer-focused environment and is passionate about helping others succeed.

What’s in it for You

Join a collaborative organization that values leadership, continuous learning, and employee development. This fully remote opportunity allows you to make a meaningful impact by leading a national team while developing your leadership and operational management skills.

You'll work alongside experienced leaders in an environment that encourages innovation, teamwork, and professional growth.

Your Responsibilities

You’ll lead, coach, and support a team of Travel Services Representatives, providing ongoing guidance and performance management
You’ll conduct regular coaching sessions, quality reviews, and one-on-one meetings to support employee development and achievement of service goals
You’ll monitor team performance, provide constructive feedback, and identify opportunities for continuous improvement
You’ll coordinate staff schedules in collaboration with operational leadership while supporting workforce planning activities
You’ll review and approve timesheets, vacation requests, and attendance records
You’ll facilitate team meetings, communicate operational updates, and ensure consistent adherence to policies and procedures
You’ll support employee performance evaluations and contribute to individual development plans
You’ll promote a positive, collaborative, and high-performing team culture while supporting organizational initiatives and people practices

Skills and Qualifications

2+ years of leadership or supervisory experience within a travel services, contact centre, customer service, or operations environment
Demonstrated experience coaching, mentoring, and developing employees to achieve performance goals
Strong leadership, communication, and interpersonal skills
Experience managing schedules, attendance, and workforce planning activities
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
Experience conducting quality assurance reviews and providing performance feedback
Comfortable leading and engaging remote teams in a virtual environment
Proficiency with Microsoft Office and customer service technologies is considered an asset

Note from the Hiring Manager

"We’re looking for someone who leads by example, enjoys helping others grow, and creates an environment where people feel supported, engaged, and empowered to deliver exceptional service."

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.