Service Manager, HVAC

Location: Burlington, ON, On-site, with regular travel throughout the Halton, Hamilton and Niagara region

Language: Excellent written and verbal English communication skills

Background Check Requirement: Successful completion of a criminal record check, driver's abstract, and two professional references. 

About the Opportunity

Our client, a well-established leader in the residential home services industry, is looking for an experienced HVAC Service Manager to lead a team of skilled field technicians in the Burlington region. This is an opportunity to make a meaningful impact by supporting frontline employees, driving operational excellence, and ensuring customers receive exceptional service.

Working closely with operations, workforce planning, warehouse, sales, and leadership teams, you'll play a key role in coaching technicians, improving performance, and fostering a culture centered on safety, accountability, and continuous improvement. If you enjoy balancing people leadership with operational management, this role offers the chance to make a real difference.

What's In It for You

• Competitive salary, annual bonus, and comprehensive benefits from day one
• Three weeks of vacation plus five personal days
• A collaborative leadership team that values coaching and professional development
• The opportunity to lead an experienced, highly skilled team within a growing organization
• A workplace that values safety, teamwork, accountability, and continuous improvement

Your Responsibilities

• You'll lead, coach, and support a team of approximately 10 to 12 HVAC Service Technicians across your assigned territory.
• You'll conduct regular ride-alongs to provide coaching, ensure quality workmanship, and reinforce safety and operational standards.
• You'll monitor operational KPIs, technician productivity, workforce planning, and customer service metrics to drive continuous improvement.
• You'll oversee administrative responsibilities including time approvals, parts approvals, reporting, and system updates.
• You'll partner with HR to support employee relations, investigations, and performance management while effectively leading within a unionized environment.
• You'll collaborate with dispatch, warehouse, sales, and regional leadership to ensure efficient service delivery and an outstanding customer experience.

Skills and Qualifications

• 5+ years of progressive HVAC industry experience with leadership experience or demonstrated leadership potential
• Strong technical knowledge of HVAC service operations, Gas Fitter licence considered a strong asset
• Experience leading field service teams within a fast-paced operational environment
• Comfortable analyzing reports, working with Excel, and using HRIS or CRM platforms such as Dayforce
• Strong communication, presentation, coaching, and conflict resolution skills
• Experience working in a unionized environment is considered an asset
• Ability to build credibility with experienced technicians while maintaining accountability and high performance standards

Note from the Hiring Manager

"We're looking for someone who enjoys developing people as much as delivering results. Our team is experienced and takes pride in what they do, so we're looking for a leader who can earn their respect, communicate with confidence, and create an environment where everyone can succeed."

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.