Continuous Improvement Specialist

Location: Ottawa, ON (Onsite, with occasional travel to another campus)

Language: Excellent written and verbal English communication skills

Duration: 6-month contract

Background Check Requirement: May be required prior to engagement and professional references 

About the Opportunity
Are you passionate about transforming complex processes into streamlined, people-focused solutions? We are seeking a Continuous Improvement Specialist to support a post-secondary institution through a high-impact business transformation initiative. In this role, you will partner with process owners and subject matter experts to evaluate, redesign, and improve up to five key business processes that directly support the student experience.

Working alongside cross-functional stakeholders and senior leaders, you will apply Lean and continuous improvement methodologies to identify opportunities, remove barriers, and develop practical, sustainable solutions. This is an opportunity to make a meaningful impact while helping build internal capability for long-term operational excellence.

What’s In It for You
• Contribute to a meaningful initiative that enhances services and improves the student experience.
• Collaborate with engaged leaders and cross-functional teams in a supportive, purpose-driven environment.
• Apply your expertise to complex business challenges while influencing sustainable organizational improvements.
• Gain exposure to enterprise-wide transformation initiatives within a collaborative public sector environment.

Your Responsibilities
• You'll partner with process owners to define business challenges, document current-state processes, and identify pain points, barriers, and root causes.
• You'll facilitate workshops, interviews, value stream mapping sessions, and stakeholder working groups to support process improvement initiatives.
• You'll develop future-state process maps and practical implementation plans that improve efficiency, strengthen service delivery, and deliver measurable outcomes.
• You'll prepare clear documentation, executive-ready reports, and recommendations for leadership and operational teams.
• You'll support testing activities, including configuration, user acceptance, and integration testing, while documenting outcomes and validating business requirements.
• You'll prioritize improvement initiatives by balancing organizational needs, system capabilities, timelines, and available resources.

Skills and Qualifications
• 5 to 7 years of progressive experience leading continuous improvement, Lean, business process improvement, or operational excellence initiatives.
• Formal certification or training in Lean, Lean Six Sigma, Continuous Improvement, Business Process Improvement, or a related methodology.
• Demonstrated expertise in process mapping, value stream mapping, root cause analysis, waste identification, and future-state process design.
• Proven experience facilitating workshops, stakeholder interviews, and cross-functional working sessions within complex service environments.
• Strong analytical, communication, documentation, and stakeholder engagement skills, including the ability to prepare executive-level materials.
• Proficiency with Microsoft Office, Microsoft Teams, SharePoint, Visio, or equivalent process mapping tools.
• Experience within post-secondary education, the Ontario public sector, student services, enrolment management, digital transformation, change management, ERP, CRM, workflow, or case management systems is considered an asset.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.