Donor Centre Manager

Location: Lethbridge, Alberta (Onsite)
Role Type: Permanent, Full-Time
Language: English, professional written and verbal communication required
Background Check Requirement: Criminal Record Check and professional references

About the Opportunity

Join one of Canada's leading healthcare organizations dedicated to saving lives every day. This team is seeking an experienced operational leader to oversee the day-to-day operations of its Lethbridge Donor Centre.

This leadership opportunity is ideal for an experienced people manager who enjoys leading frontline teams, driving operational excellence, and delivering exceptional customer experiences. While healthcare experience is considered an asset, the organization is open to accomplished leaders from retail, hospitality, operations, customer service, distribution, or other service-focused environments who have demonstrated success managing high-performing teams.

Reporting to the Associate Director, you'll lead a team of approximately 13 unionized employees while ensuring the donor centre operates safely, efficiently, and in compliance with regulatory standards.

What's In It for You

This is an opportunity to join a nationally respected organization that offers meaningful work, long-term career stability, and an excellent total rewards package. You'll lead an experienced team while making a direct impact on donor experiences and the collection of life-saving products.

The organization offers a collaborative leadership environment, ongoing professional development, a defined benefit pension plan, comprehensive health benefits, and an annual performance incentive.

Your Responsibilities

• You'll oversee the daily operations of the donor centre, ensuring regulatory compliance, quality standards, operational efficiency, and donor safety are consistently achieved.
• You'll provide leadership, coaching, performance management, and development to a team of approximately 13 unionized employees, including Donor Centre Nurses, Donor Centre Associates, and Team Leads.
• You'll manage operational budgets, forecasting, supplies, equipment, maintenance, and facility requirements while supporting continuous operational improvement.
• You'll oversee workforce planning and scheduling while effectively navigating a unionized environment.
• You'll resolve donor and customer service concerns while continuously enhancing the donor experience.
• You'll collaborate with Quality Assurance to support audits, non-conformance investigations, corrective actions, and continuous quality improvement initiatives.
• You'll partner with regional leadership to support operational planning, collection targets, and organizational objectives.
• You'll foster an inclusive, collaborative workplace culture focused on safety, accountability, and employee engagement.

Skills and Qualifications

• Minimum 5 years of progressive leadership or management experience leading frontline operational teams.
• Proven experience coaching, mentoring, and developing employees while driving team performance.
• Demonstrated operational management experience, including budgeting, resource planning, and financial accountability.
• Strong customer service background with the ability to manage escalations professionally and effectively.
• Experience working within a unionized environment is considered a strong asset.
• Healthcare experience is welcomed but not required.
• Leadership experience gained in retail, operations, hospitality, logistics, distribution, customer service, or similar environments is highly transferable.
• Strong analytical, organizational, problem-solving, communication, and decision-making skills.
• Post-secondary education in business, healthcare, or a related discipline is preferred, or an equivalent combination of education and leadership experience.

Why Partner with Altis

If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.