Senior UX Researcher

Duration: 6 Month Contract, with possibility of extension

Location: Toronto, ON (Hybrid, 3 days/week onsite)

Language: Excellent verbal and written English communication skills

About the Opportunity

We are seeking a Senior UX Researcher to join the Experience Design (XD) team within a leading financial services organization. You'll play a key role in uncovering customer insights that shape digital products and improve the end-to-end customer experience.

Working closely with Product Managers, UX Designers, and cross-functional stakeholders, you'll lead research initiatives that inform product strategy and influence business decisions. This is an excellent opportunity for a strategic researcher who enjoys translating customer feedback into actionable recommendations and partnering with teams to deliver meaningful digital experiences.

What’s In It for You

• Join a collaborative Experience Design team that values curiosity, innovation, and customer advocacy

• Influence high-impact digital products that support customer acquisition and web experiences

• Partner with Product, Design, and Marketing teams to drive evidence-based decision making

• Gain exposure to a fast-paced, collaborative environment where research directly informs product strategy

Your Responsibilities

• You'll lead qualitative and mixed-method research studies to better understand customer needs and behaviors

• You'll plan and facilitate usability testing, interviews, and other research activities throughout the product development lifecycle

• You'll collaborate closely with Product Managers, UX Designers, and stakeholders to identify research opportunities and define objectives

• You'll analyze and synthesize research findings into clear, compelling insights and recommendations

• You'll present research outcomes in a way that tells a meaningful story and drives informed product decisions

• You'll partner with internal teams, including Marketing Research where appropriate, to ensure customer insights are effectively leveraged across initiatives

Skills and Qualifications

• 8+ years of experience conducting UX or user research within digital product environments

• Demonstrated experience using mixed research methods, with strong expertise in qualitative research and familiarity with quantitative approaches

• Proven experience conducting usability testing and translating findings into actionable recommendations

• Experience collaborating closely with Product Managers, UX Designers, and cross-functional stakeholders

• Strong presentation, storytelling, and communication skills with the ability to influence decision makers

• Degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Human Factors, Sociology, Anthropology, or a related discipline

• Familiarity with research tools such as UserTesting, Zoom, Excel, SPSS, or similar platforms is an asset

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.