Senior Manager, Business Services & Logistics

Location: Kingston, Ontario (Hybrid, 3 days onsite)
Language: Excellent written and verbal communication skills in English are required.

About the Opportunity
Join a respected organization with a complex national and international supply chain, where your expertise in global trade compliance will help keep critical operations moving efficiently. This leadership role offers the opportunity to oversee import and export activities while ensuring compliance with evolving customs regulations, trade legislation, and international shipping requirements.

Working closely with cross-functional partners including Finance, Legal, Internal Audit, and external logistics providers, you will play a key role in strengthening compliance, improving processes, and supporting operational excellence. If you enjoy solving complex trade challenges while leading a collaborative team, this is an opportunity to make a meaningful impact.

What’s In It for You
• Join a collaborative, people-first environment that values continuous improvement and innovation.
• Lead a knowledgeable team while contributing to strategic business initiatives.
• Gain exposure to complex international trade and logistics operations.
• Work with experienced cross-functional partners who value collaboration and shared success.
• Be part of an organization that supports professional growth and leadership development.

Your Responsibilities
• You'll oversee all import and export activities, ensuring compliance with customs regulations, international trade laws, tariffs, duties, taxes, free trade agreements, and country-of-origin requirements.
• You'll partner with customs brokers to ensure accurate HS classifications, customs declarations, tariff coding, duty assessments, and regulatory compliance.
• You'll ensure all import and export documentation is complete, accurate, and compliant, including commercial invoices, certificates of origin, export declarations, packing lists, permits, and other regulatory documentation.
• You'll monitor changes to import and export legislation, sanctions, customs requirements, and trade regulations, implementing process improvements to strengthen compliance.
• You'll oversee domestic and international shipping operations, negotiate freight, brokerage, and logistics costs, maintain cargo insurance requirements, and build strong relationships with customs brokers, freight forwarders, carriers, and logistics providers.
• You'll partner with Finance to ensure the accurate application and payment of duties, taxes, tariffs, GST/VAT, and other import and export-related costs.
• You'll lead or support investigations related to customs compliance, shipment discrepancies, regulatory inquiries, and audit activities while collaborating with Internal Audit, Finance, Legal, and regulatory agencies as required.
• You'll lead departmental audits to ensure compliance with internal policies, public sector travel and expense guidelines, and regulatory requirements. You'll prepare audit reports for senior leadership, provide recommendations to strengthen internal controls, support risk mitigation for the corporate card program, and work closely with departments to ensure timely implementation of corrective actions.
• You'll develop and maintain import and export policies, procedures, record retention practices, and internal controls while identifying opportunities to improve operational efficiency, reduce costs, and strengthen compliance.
• You'll collaborate with cross-functional teams to support business objectives and deliver a high level of customer service.
• You'll lead, coach, and develop a team of six, providing day-to-day direction, performance management, mentoring, and ongoing professional development.

Skills and Qualifications
• 5+ years of progressive experience in international import/export operations, customs compliance, and global logistics.
• Bachelor's degree in Supply Chain Management, International Business, Logistics, Customs & Trade, Business Administration, or a related field.
• Strong knowledge of Canadian, U.S., and international customs regulations, import/export requirements, tariffs, duties, taxation, free trade agreements, and customs valuation.
• Demonstrated experience managing import/export documentation, customs compliance, audits, regulatory investigations, and international shipping processes, including cargo insurance requirements.
• Experience reviewing and negotiating freight, brokerage, and shipping costs while managing relationships with external logistics partners.
• Professional designation such as SCMP, CPA, CIA, or enrolment in a related professional designation program is considered a strong asset.
• Excellent analytical, organizational, negotiation, stakeholder management, communication, and problem-solving skills.
• Previous leadership or supervisory experience is considered an asset. Candidates with strong trade compliance expertise and demonstrated leadership potential are encouraged to apply.

Note from the Hiring Manager
"We're looking for someone who thrives in a complex regulatory environment, enjoys finding opportunities to improve processes, and is passionate about building strong teams while maintaining the highest standards of compliance."

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.