Customer Service Representative (Morning, Afternoon and Overnight availability)

Location: Kanata, Ontario (Hybrid Training, then Remote)
Language: Professional English required, both written and spoken
Duration: 11-week contract with strong potential for extension through 2026
Background Check Requirement: May be required as part of the hiring process
Hours:
Training: Monday to Friday, 8:30 AM – 5:30 PM (6–8 weeks, on-site in Kanata)
Post-Training: Rotating shifts including mornings, evenings, overnights, weekends, and holidays. Candidates must be fully flexible and available to support all shift rotations.

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About the Opportunity

Our client is seeking Customer Service Representatives to join a fast-paced Business-to-Business (B2B) support team. This role is ideal for individuals who enjoy problem-solving, customer interaction, and working in a technology-focused environment where no two days are the same.

Supporting business customers across multiple industries, you will play a key role in managing service requests, documenting technical issues, coordinating support activities, and ensuring customer concerns are routed to the appropriate teams. This is an excellent opportunity for someone who thrives in a high-volume environment and enjoys working with technology, processes, and customer support systems.

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What’s in it for You

You’ll receive comprehensive training and gain exposure to technical support processes, service coordination, and customer operations within a collaborative and supportive environment. This role offers the opportunity to build valuable experience working with business customers, ticketing systems, and technical support teams.

Following the training period, you'll transition to a remote work environment while continuing to develop your customer service, troubleshooting, and coordination skills within a growing team.

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Your Responsibilities

• You’ll manage inbound customer inquiries through phone, email, support portals, and other communication channels

• You’ll gather and document key information to ensure requests are accurately categorized and routed

• You’ll create and manage service tickets, ensuring all required details are captured and updated appropriately

• You’ll coordinate requests related to technical support, equipment issues, field service requirements, and service disruptions

• You’ll investigate customer concerns, provide timely updates, and ensure follow-up activities are completed

• You’ll maintain accurate records of customer interactions and service activities within internal systems

• You’ll collaborate with technical teams, field personnel, and internal stakeholders to support issue resolution

• You’ll monitor active requests and ensure service commitments and response timelines are met

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Skills and Qualifications

• Previous customer service, call centre, dispatch, technical support coordination, or service desk experience preferred

• Strong communication skills with the ability to gather information and explain processes clearly

• Excellent problem-solving abilities and attention to detail

• Comfortable working in a high-volume, fast-paced environment while managing multiple tasks simultaneously

• Strong computer proficiency with the ability to navigate multiple systems, applications, and screens at once

• Experience using Salesforce, CRM platforms, ticketing systems, or service management tools is considered an asset

• Ability to work a flexible schedule including days, evenings, overnights, weekends, and holidays as required

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Note from the Hiring Manager

“We’re looking for people who are naturally curious, enjoy helping customers, and can stay organized in a fast-moving environment. Success in this role comes from asking the right questions, staying detail-oriented, and working collaboratively to solve problems.”

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.