Customer Service experience

Location: On-site, Mississauga (Monday to Friday, 35 hours per week)

Language: English, written and spoken. Bilingualism in English and French is considered an asset.

Duration: 11-week contract with potential extension up to 6 months

Background Check Requirement: Successful candidates may be required to complete standard onboarding documentation and verification requirements.

About the Opportunity
Join a well-established organization in the insurance services sector that is seeking a detail-oriented and customer-focused Clerical Representative to support a busy administrative team. This opportunity is ideal for someone who enjoys balancing customer service with administrative responsibilities while contributing to a collaborative and fast-paced office environment.

Working closely with experienced team members and leadership, you will play an important role in ensuring client information is processed accurately and efficiently. This position offers exposure to insurance operations and provides valuable hands-on experience for candidates looking to build a long-term career in customer service or administration.

What’s In It for You

• Gain valuable experience within a professional insurance environment

• Work alongside supportive leaders who value teamwork and reliability

• Enjoy a structured office setting with free on-site parking

• Develop your administrative, customer service, and problem-solving skills

• Join a workplace that values accountability, learning, and a positive attitude

Your Responsibilities
• You'll process policy updates, premium changes, and client information accurately and within established service standards

• You'll respond to incoming inquiries and provide professional customer support by phone and email

• You'll review and process correspondence, requests, and documentation in a timely manner

• You'll maintain accurate records and ensure completed work is properly tracked and submitted

• You'll support special projects and administrative tasks assigned by leadership

• You'll utilize problem-solving skills to resolve inquiries efficiently while escalating complex matters when required

Skills and Qualifications
• 1+ years of customer service, clerical, administrative, or insurance-related experience

• Strong verbal and written communication skills with excellent customer service abilities

• Experience working with confidential information while maintaining professionalism and discretion

• Proficiency with Microsoft Office, including Outlook, Word, and Excel

• Strong organizational skills with excellent attention to detail and accuracy

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Positive attitude, strong work ethic, and willingness to learn

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.