Dental Secretary

Language: English, strong written and spoken communication required
Duration: 2-month contract with potential for extension
Background Check Requirement: Criminal Record Check and Vulnerable Sector Check required

About the Opportunity

Altis Recruitment is partnering with a healthcare organization to hire a Dental Secretary for a busy ambulatory care clinic. This role is ideal for an experienced dental administrator who enjoys providing exceptional patient service while supporting a collaborative team of dental professionals in a fast-paced clinical environment.

Working at the front desk, you will be a key point of contact for patients and play an important role in ensuring the smooth day-to-day operation of the clinic. You will work closely with dentists, hygienists, and fellow administrative staff to coordinate appointments, manage billing processes, and support a positive patient experience.

What's In It for You

This is an opportunity to join a supportive healthcare team where collaboration and patient care are at the heart of everything they do. You'll gain valuable experience within a clinical setting, work alongside experienced dental professionals, and contribute to a workplace that values teamwork, professionalism, and service excellence.

Your Responsibilities

• You'll greet patients and visitors, creating a welcoming and professional experience from arrival to departure.
• You'll schedule and coordinate appointments while maintaining accurate patient records.
• You'll process dental billing and submit claims through third-party insurance providers.
• You'll communicate with patients regarding insurance coverage, payment responsibilities, and treatment estimates.
• You'll prepare and submit predetermination requests for new and existing patients.
• You'll support two General Dentists, one Specialist, and two Hygienists with administrative coordination and scheduling needs.
• You'll maintain accurate documentation within dental software and electronic medical record systems.

Skills and Qualifications

• 1+ years of dental administration, dental reception, or medical office administration experience with billing responsibilities.
• Hands-on experience using dental software such as Dentrix, Tracker, AbelDent, or similar platforms.
• Experience processing insurance claims through third-party providers, including familiarity with WSIB, Telus Health, or comparable billing systems.
• Strong understanding of dental billing procedures, predeterminations, and patient payment coordination.
• Excellent customer service and communication skills with a patient-focused approach.
• Strong organizational skills and ability to manage competing priorities in a busy clinic environment.
• Experience working in a dental clinic, specialist office, or healthcare setting is highly preferred.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.