Help Desk

Location: Ottawa, ON, On-site with travel to user sites as required
Language: Fluent English required for oral, reading and written communication. Functional French communication is considered an asset
Background Check Requirement: Criminal record check required
Hourly: $25-35/h T4*7 hours a day

About the Opportunity
We are seeking a service-focused Helpdesk Administrator to join a community-focused organization that supports essential services across Ottawa. In this role, you will be the first point of contact for end users, helping staff resolve day-to-day technology issues so they can stay connected, productive and supported.

This is a great opportunity for someone who enjoys troubleshooting, building trust with users and contributing to a collaborative IT team. You will work closely with colleagues across the organization, providing practical technical support with professionalism, patience and care.

What’s In It for You
You’ll join a team environment where service, collaboration and respectful communication matter. This role offers exposure to a broad range of helpdesk activities, including hardware, software, access administration and user support, making it a strong opportunity to continue building your technical foundation.

Your Responsibilities
• You’ll act as the first point of contact for end users seeking support with computer hardware, software and access-related issues
• In this role, you’ll respond to requests by phone, email and in person, including occasional travel to user sites
• You’ll troubleshoot routine technical issues using established protocols, procedures, manuals and supplier documentation
• You’ll deploy and configure computer equipment, components and software for staff use
• You’ll administer user accounts, system access and network access rights in line with security procedures
• You’ll document support activities in the helpdesk ticketing system and maintain accurate records
• You’ll escalate complex issues to senior IT staff or vendors while continuing to provide courteous, timely service

Skills and Qualifications
• 1+ year of experience in a technical support role, ideally in a helpdesk environment
• Valid G driver’s license or equivalent, access to a vehicle and availability for occasional after-hours or weekend work
• Post-secondary education in computer systems technology, network administration or a related discipline
• Knowledge of Microsoft products, including Windows, Exchange/Outlook, Microsoft Office Suite and SharePoint
• Experience with hardware and software troubleshooting tools and techniques
• Working knowledge of Word, Excel, Outlook, SharePoint and computer imaging software
• Understanding of relevant privacy and workplace legislation, including municipal freedom of information and protection requirements

Note from the Hiring Manager
“We’re looking for someone who is approachable, organized and comfortable helping people with a wide range of technology questions. The ideal person brings patience, curiosity and a strong service mindset to every interaction.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.