Help Desk

Location: Hybrid in Toronto, 3 days per week on-site
Language: English, strong written and verbal communication required. Bilingualism in English and French is considered an asset
Duration: 6-month contract

About the Opportunity
Are you a customer-focused IT professional who enjoys solving technical challenges and helping others succeed? We are partnering with a respected organization in the real estate and property management sector that is committed to creating exceptional experiences for both employees and customers. This opportunity offers the chance to work in a collaborative, fast-paced environment where your technical expertise will have a direct impact on day-to-day business operations.

As a Service Desk Analyst, you will serve as a key point of contact for end users, providing timely support and guidance across a variety of technologies. Working closely with internal teams and stakeholders, you will help ensure employees remain productive, connected, and supported through efficient issue resolution and service delivery.

What’s In It for You
• Hybrid work model with flexibility and a collaborative team environment
• Exposure to a diverse technology landscape, including enterprise applications and infrastructure
• Opportunities to expand your technical knowledge and strengthen your troubleshooting skills
• A workplace that values learning, professional growth, and continuous improvement
• The chance to contribute to a high-performing team that prioritizes service excellence

Your Responsibilities
• You’ll provide first-level technical support for hardware, software, network connectivity, mobile devices, printers, and collaboration tools
• You’ll triage, troubleshoot, resolve, and escalate incidents while ensuring service levels are maintained
• You’ll support user administration activities, including onboarding, offboarding, password resets, and access management
• You’ll deploy and configure hardware, operating systems, printers, and business applications
• You’ll maintain accurate asset management records and inventory tracking processes
• You’ll document procedures, create knowledge base articles, and contribute to process improvements
• You’ll deliver a high standard of customer service while supporting users with varying levels of technical expertise

Skills and Qualifications
• 2-3 years of experience working as a Service Desk Analyst or in a similar IT support role
• Experience with Active Directory and user administration in a client-server environment
• Hands-on experience using ServiceNow ITSM
• Advanced PC troubleshooting and support skills, including Microsoft Windows and Microsoft Office Suite
• Familiarity with networking fundamentals, mobile device support, VoIP systems, and printer management
• Experience supporting enterprise applications, SAP experience considered an asset
• Strong analytical, organizational, interpersonal, and communication skills with the ability to perform effectively in a fast-paced environment

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.