Business Analyst - SR
About the Opportunity
We are recruiting for a Technical Business Analyst to support a large-scale Application Portfolio Modernization (APM) program within a public sector environment. This role is ideal for a Business Analyst who enjoys working at the intersection of business strategy, technology modernization, and enterprise platforms to drive meaningful transformation initiatives.
In this role, you will partner with business stakeholders, architects, developers, and platform teams to assess legacy applications, support modernization efforts, and enhance ServiceNow capabilities. You will play a key role in ensuring business needs are translated into effective technical solutions while contributing to enterprise architecture and application portfolio initiatives.
A chance to contribute to impactful modernization projects that support critical public services.
- You’ll lead requirements gathering sessions and document business and functional requirements, user stories, workflows, and process maps.
- You’ll assess legacy applications and support migration strategies, including application retirement, re-platforming, and modernization initiatives.
- You’ll provide functional support for ServiceNow modules, including Enterprise Architecture (EA), CMDB, and Application Portfolio Management (APM).
- You’ll facilitate gap analysis, impact assessments, and stakeholder engagement activities to support project delivery.
- You’ll coordinate and support User Acceptance Testing (UAT), training activities, and implementation efforts.
- You’ll contribute to ServiceNow governance, process improvement initiatives, and platform enhancement projects.
- You’ll collaborate with business, IT, and architecture teams to ensure alignment with organizational goals and technology standards.
Skillsand Qualifications
- 5+ years of Business Analysis experience within enterprise technology environments.
- Certified Business Analysis Professional (CBAP) designation in good standing with IIBA.
- Strong experience with requirements gathering, process mapping, gap analysis, business documentation, and stakeholder management.
- Experience supporting or administering ServiceNow, including CMDB and Enterprise Architecture-related capabilities.
- Knowledge of ITIL processes, IT Service Management (ITSM), and enterprise platform support.
- Proficiency with SQL or data querying tools for reporting, analysis, and troubleshooting.
- Strong analytical, problem-solving, communication, and collaboration skills.
- Experience with ServiceNow APM, Enterprise Architecture, ITBM, or CSDM is considered an asset.
- ServiceNow certifications such as CSA, CIS-APM/EA, or ITIL v4 Foundation are considered strong assets.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
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