Customer Fulfillment Coordinator

Location: Vaughan, ON (On-site, 5 days per week)
Language: Strong written and verbal communication skills in English required. 
Duration: 1-Month Contract
Background Check Requirement: Required

About the Opportunity
An established consumer products organization is seeking a Customer Fulfillment Leader to support a high-volume retail order management function during a critical period of business demand. This role plays a key part in ensuring major retail partners receive accurate, timely order support while helping maintain a seamless order-to-cash process.

Working closely with teams across Sales, Marketing, Logistics, and Finance, you will be the go-to resource for order management activities and customer fulfillment support. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and enjoys building strong relationships while delivering exceptional customer service.

What’s In It for You
• Gain exposure to a nationally recognized consumer products environment
• Work alongside experienced cross-functional teams in operations, logistics, and sales
• Contribute to a high-impact function that directly supports key retail partnerships
• Join a collaborative workplace that values accountability, teamwork, and customer excellence
• Opportunity to demonstrate your expertise and potentially extend beyond the initial contract term based on business needs and performance

Your Responsibilities
• You’ll manage customer orders from receipt through fulfillment, ensuring accuracy and timely processing
• You’ll maintain customer data and support efficient order-to-cash processes within SAP S/4HANA
• You’ll process incoming EDI orders, purchase order updates, and customer claims
• You’ll provide knowledgeable support regarding product availability, pricing, and order status inquiries
• You’ll collaborate with Sales, Marketing, Logistics, and Finance teams to resolve customer needs and delivery requirements
• You’ll research replacement parts and product information to support retail customer inquiries
• You’ll identify and escalate complex customer concerns while maintaining a high standard of service

Skills and Qualifications
• Minimum 3 years of experience in order management, order fulfillment, customer service, or order entry within a fast-paced environment
• Hands-on experience with SAP is mandatory (SAP S/4HANA or SAP Sales & Distribution (SD) is an asset)
• Strong order management experience supporting retail, consumer products, apparel, appliance, or similar industries
• Proven ability to manage high-volume customer orders with exceptional attention to detail
• Proficiency with Microsoft Office Suite, including Excel
• Strong communication, problem-solving, and customer relationship management skills
• Ability to work both independently and collaboratively within a team environment

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.