IT Support Technician

Location: Toronto, ON (On-site near Yonge  & Bloor)
Language: English, strong written and verbal communication skills required
Duration: 2 month initial contract-to-hire
Compensation: $30.00 - $40.00/hour
Background Check Requirement: Required

About the Opportunity
Are you a hands-on IT professional who enjoys solving technical challenges and creating a seamless experience for end users? We are recruiting for an IT Helpdesk Technician opportunity within a professional membership-based organization that supports a diverse and collaborative workforce. This role offers the chance to be the go-to resource for technical support while contributing to a stable and evolving technology environment.

Working closely with employees, leadership, and external technology partners, you will play a key role in ensuring systems remain secure, reliable, and user-friendly. From onboarding new employees to supporting infrastructure initiatives, your work will directly contribute to operational efficiency and a positive employee experience.

What’s In It for You
• Join a collaborative and people-focused workplace that values service excellence
• Gain exposure to a broad range of technologies, infrastructure, and end-user support functions
• Contribute to meaningful IT improvement projects and technology initiatives
• Work in an environment that encourages continuous learning and professional growth
• Be part of a team that values innovation, accountability, and strong customer service

Your Responsibilities
• You'll provide first-line technical support for hardware, software, network, and connectivity issues across on-site and remote users
• You'll install, configure, and troubleshoot desktops, laptops, peripherals, Microsoft 365 applications, and Windows-based systems
• You'll support audio/video conferencing technologies including Microsoft Teams Rooms, Zoom, and related AV equipment
• You'll assist with user account administration in Active Directory, Azure AD, Microsoft 365, and access management activities
• You'll monitor backups, storage systems, server resources, and overall system performance to help maintain uptime and reliability
• You'll manage IT asset inventory, equipment lifecycle tracking, and helpdesk ticket documentation
• You'll participate in technology rollouts, infrastructure upgrades, and process improvement initiatives

Skills and Qualifications
• 2+ years of experience in a Helpdesk, Desktop Support, or Technical Support role
• College diploma or degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience
• Strong knowledge of Windows OS, Microsoft 365, Azure AD, SharePoint Online, and Active Directory
• Experience supporting TCP/IP networking, SAN environments, backup solutions such as Datto, and virtualization technologies including Hyper-V
• Hands-on experience supporting printers, end-user devices, VoIP systems, ticketing platforms, and remote support tools
• Demonstrated problem-solving abilities, attention to detail, and a proactive approach to technical support
• Excellent customer service, communication, and relationship-building skills

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.