Bilingual Customer Service Representative

Location: Winnipeg, MB (Hybrid, 3 days per week on-site)

Language: Fully bilingual in English and French, with strong verbal and written communication skills in both languages

Background Check Requirement: Successful completion of a criminal background check is required

About the Opportunity
Our client, a leading organization within the financial services industry, is seeking a Bilingual Client Service Specialist to join a high-performing team in Winnipeg. In this role, you will support financial advisors and their clients by providing administrative and client service expertise, ensuring account administration and transactions are handled accurately and efficiently.

This is an excellent opportunity for a service-oriented professional who enjoys building relationships, solving problems, and delivering exceptional client experiences. Working in a collaborative and fast-paced environment, you will play a key role in helping advisors meet their clients’ needs while contributing to a culture focused on teamwork, accountability, and continuous improvement.

What’s In It for You
• Join a collaborative team that values learning, development, and career growth
• Gain valuable experience within the wealth management and financial services sector
• Competitive compensation, annual incentive opportunities, and comprehensive benefits
• Access to retirement savings programs and wellness-focused benefits
• Hybrid work arrangements that support flexibility and work-life balance
• Be part of an inclusive workplace that values diversity, innovation, and teamwork

Your Responsibilities
• You’ll support Advisors with account administration, documentation, and order processing activities
• You’ll communicate regularly with clients and Advisors to address inquiries and provide timely updates
• You’ll manage incoming requests across multiple communication channels while maintaining a high standard of service
• You’ll research and resolve escalated client concerns, recommending effective solutions when needed
• You’ll adapt quickly to changing priorities and manage multiple tasks in a fast-paced environment
• You’ll maintain accurate records and ensure compliance with established processes and service standards

Skills and Qualifications
• 2+ years of client service experience within financial services, wealth management, or the mutual fund industry
• Post-secondary education in Business, Finance, or a related field
• Fully bilingual in English and French, with exceptional verbal and written communication skills
• Strong customer service and relationship-building abilities
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Demonstrated ability to prioritize competing demands and make sound decisions under pressure
• Strong attention to detail, problem-solving skills, and a collaborative approach to work

Note from the Hiring Manager
“We’re looking for someone who enjoys helping people and takes pride in delivering an outstanding client experience. If you’re adaptable, detail-oriented, and thrive in a collaborative environment, this is a great opportunity to build your career within a respected financial services organization.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.