Customer Success Manager

Location: Remote, Canada

Language: Fully bilingual in English and French, with strong written and verbal communication skills in both languages.

About the Opportunity
Are you passionate about building strong client relationships and driving service excellence? We are seeking a Customer Success Manager to join a growing healthcare services team supporting complex service delivery contracts across Canada. In this role, you will serve as the primary point of contact for clients and healthcare professionals, ensuring operational excellence, customer satisfaction, and contract success.

Working within a collaborative and people-focused healthcare environment, you will play a key role in managing contract performance, supporting workforce engagement, and identifying opportunities for growth. This position offers the opportunity to make a meaningful impact by ensuring healthcare services are delivered efficiently, effectively, and in alignment with client expectations.

What's In It for You
• Join a collaborative and supportive team that values innovation, accountability, and continuous improvement
• Work remotely while supporting diverse healthcare programs across Canada
• Gain exposure to contract management, client relationship management, and business growth initiatives
• Contribute to meaningful healthcare services that positively impact communities
• Enjoy opportunities for professional development and cross-functional collaboration

Your Responsibilities
• You'll serve as the primary point of contact for clients and healthcare professionals, fostering strong relationships and ensuring a high level of customer satisfaction
• You'll oversee contract performance, ensuring service delivery, compliance requirements, and financial targets are achieved
• In this role, you'll manage budgets, forecasts, invoicing processes, and financial reporting to support contract profitability
• You'll coordinate with internal teams including Finance, Payroll, HR, and Contract Administration to ensure seamless operations
• You'll monitor workforce satisfaction, retention, credential compliance, and operational performance across assigned contracts
• You'll identify opportunities for contract growth, service enhancements, and business development initiatives
• You'll support proposal development, contract renewals, and client-facing presentations as required

Skills and Qualifications
• 3 to 5 years of progressive experience in contract administration, project management, customer success, or service delivery management
• Post-secondary education in healthcare, business administration, or a related field
• Experience coordinating and supporting healthcare service delivery within hospitals, clinics, long-term care facilities, or similar healthcare environments a strong asset
• Proficiency with Microsoft Office Suite, including Microsoft Project
• Fully bilingual in English and French, with the ability to communicate professionally in both written and spoken formats
• Excellent relationship-building, communication, and stakeholder management skills

Note from the Hiring Manager
"We’re looking for someone who enjoys building relationships, solving problems, and creating positive experiences for both clients and team members. The ideal candidate is proactive, organized, and motivated by making a meaningful impact through exceptional service delivery."

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.