Project Manager- ServiceNow

Location: Hybrid, 3 days in office
Language: Strong written and spoken English communication skills required
Background Check: Upon hire

About the Opportunity
Are you an experienced Project Manager with a passion for leading complex technology transformations? We are seeking a collaborative and results-driven professional to lead a large-scale ServiceNow implementation within a complex, multi-stakeholder environment. This opportunity offers the chance to work alongside technical experts, business leaders, and executive stakeholders to deliver meaningful organizational change and modernization initiatives.

In this role, you will play a critical part in guiding project delivery from planning through execution, ensuring alignment between business objectives, technical requirements, and operational outcomes. You will thrive in a fast-paced environment where relationship building, transparency, and strategic thinking are key to success.

What’s In It for You
• Exposure to a high-profile enterprise technology transformation initiative
• The opportunity to work with experienced technical and business leaders
• A collaborative environment that values transparency, accountability, and teamwork
• Meaningful involvement in strategic planning, delivery, and organizational change activities

Your Responsibilities
• You'll lead project planning activities, including scope definition, project documentation, schedules, and enterprise stage gate requirements
• You'll partner closely with ServiceNow technical leads, business leads, and stakeholders to maintain alignment and drive successful outcomes
• You'll manage project budgets, monitor expenditures, and support procurement and financial approval processes
• You'll oversee project plans, timelines, risks, issues, and resource coordination while reporting progress against established objectives
• You'll facilitate communication and status reporting for senior leadership and executive stakeholders
• You'll support agile and hybrid delivery practices, including sprint planning, tracking, and coordination of project activities
• You'll serve as a central point of contact for project information while ensuring confidentiality and effective stakeholder engagement

Skills and Qualifications
• 5+ years of experience managing large-scale enterprise technology transformation projects
• Proven success delivering complex ServiceNow implementations using hybrid and agile delivery methodologies
• Project Management Professional (PMP) certification, mandatory
• Strong experience with budget management, vendor management, procurement processes, and contract negotiations
• Hands-on experience with agile delivery practices, including backlog management, sprint planning, scrum ceremonies, and iterative delivery
• Excellent communication, presentation, and stakeholder management skills, including experience engaging executive leadership
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Certified Scrum Master (CSM) certification and ServiceNow certifications are considered assets

Must Haves: 

• 5+ years experience Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred
• 5+ years experience Demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle
• Project Management Professional (PMP) certification is mandatory

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.