En/Fr Bilingual IT Technician

Location: Ottawa, ON (On-site)
Language: Fully bilingual in English and French, with strong written and verbal communication skills in both official languages
Duration: 1-Year Contract with potential extension up to 2 additional years

Background Check Requirement: Valid Secret Security Clearance is required. Candidates must hold an active Secret clearance at the time of application.

About the Opportunity
We are seeking a bilingual Service Desk Frontline Technician to join a large, highly respected public sector organization supporting critical technology operations. This role offers the opportunity to work in a fast-paced, service-oriented environment where technology plays a key role in enabling business continuity and delivering exceptional user experiences.

As part of a collaborative IT support team, you will provide frontline and second-level technical support to employees across the organization in both English and French. You will work closely with end users and technical teams to troubleshoot issues, deploy technology solutions, and ensure a seamless technology experience for a diverse client base.

What’s In It for You
Join an organization that values collaboration, service excellence, and continuous learning. You'll gain exposure to a sophisticated technology environment, work alongside experienced IT professionals, and contribute to meaningful projects that support critical business operations. This is an excellent opportunity for someone who enjoys solving problems, helping others, and building their technical expertise in a dynamic workplace.

Your Responsibilities
• You’ll provide first-level remote and deskside support for desktop hardware, software, and end-user technology issues.
• You’ll troubleshoot and resolve complex technical incidents involving laptops, desktops, peripherals, printers, mobile devices, and office telephony systems.
• You’ll install, configure, move, and maintain hardware and software while ensuring timely resolution of service requests.
• You’ll analyze, document, and track technical issues, business requirements, and support activities using established IT service procedures.
• You’ll contribute to the development and maintenance of technical knowledge base articles and user documentation.
• You’ll provide technical guidance, knowledge transfer, and ongoing support to employees across the organization.
• You’ll deliver exceptional customer service in both English and French while meeting established service levels and operational standards.

Skills and Qualifications
• 4+ years of recent IT experience in a technical support environment.
• 3+ years of recent experience providing second-level service desk support, including remote and deskside troubleshooting.
• University degree or college diploma in a technology-related field.
• Advanced experience supporting Microsoft desktop operating systems, Office applications, and end-user technologies.
• Experience analyzing, troubleshooting, resolving, and documenting hardware, software, and peripheral-related technical issues.
• Experience using IT Service Management (ITSM) platforms such as ServiceNow for incident, request, and asset management.
• Fully bilingual in English and French, with the ability to provide technical support and communicate effectively in both languages.
• Knowledge of network fundamentals, service level management practices, and technical documentation development.
• Active Secret Security Clearance is required.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.