Order Management Coordinator

Location: Oakville, ON (Hybrid, approximately 3 days onsite per week)
Language: Advanced written and verbal English communication required
Work model: Contract with strong potential for extension and permanent conversion
Background Check Requirement: Must be legally authorized to work in Canada 

About the Opportunity
Are you a customer-focused professional who thrives in a fast-paced environment where no two days are the same? We are recruiting for an Order Management Professional to support a leading organization in the energy and industrial services sector. This role plays a critical part in ensuring customers receive the parts and support they need to keep essential operations running efficiently.

Working closely with customers, supply chain teams, logistics partners, and technical stakeholders, you will manage complex orders from quotation through delivery. This is an excellent opportunity for someone who enjoys solving problems, building relationships, and developing expertise within a highly collaborative and supportive team environment.

What’s In It for You
• Join a collaborative team that values transparency, accountability, and continuous learning
• Receive extensive onboarding, coaching, and ongoing development support
• Gain exposure to global operations, supply chain processes, and customer relationship management
• Work in a culture that encourages professional growth and long-term career opportunities
• Opportunity for permanent employment based on performance and business needs

Your Responsibilities
• You'll manage customer spare parts requests from initial quotation through order fulfillment and delivery
• You'll process quotations, purchase orders, and order transactions within SAP while ensuring accuracy and timely execution
• You'll act as a key point of contact for customers, responding to inquiries via email, phone, Teams meetings, and virtual discussions
• You'll coordinate with internal sales, logistics, supply chain, manufacturing, and technical teams to resolve order-related issues
• You'll monitor order status, expedite shipments when required, and proactively communicate updates to stakeholders
• You'll support pre-sales and post-sales activities while maintaining a high standard of customer service
• You'll identify process improvement opportunities and contribute to a culture of continuous improvement and operational excellence

Skills and Qualifications
• 5+ years of professional experience in customer service, order management, supply chain, logistics, operations, project coordination, or a related field
• Post-secondary education in Business, Marketing, Supply Chain, Logistics, or a related discipline
• Experience working with SAP or similar ERP systems 
• Strong understanding of business operations, customer service principles, and order management processes
• Knowledge of import/export regulations, international shipping, or Incoterms is considered an asset
• Advanced proficiency with Microsoft Office applications, particularly Excel and Outlook
• Excellent communication, organizational, problem-solving, and relationship-building skills
• Demonstrated ability to manage competing priorities, navigate ambiguity, and work independently in a fast-paced environment
• Professional, accountable, customer-focused approach with strong critical thinking capabilities

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.