Bilingual Counter Clerk

The Bilingual Counter Clerk will provide professional, bilingual (French and English) reception and administrative support. This role serves as the first point of contact for clients, stakeholders, and the general public, ensuring a welcoming and efficient front-line experience while supporting internal staff with clerical and administrative tasks.  This is a 2 month, fully onsite in Downtown Ottawa.

Key Responsibilities:

• Greet and assist clients, visitors, and stakeholders in a courteous and professional manner, providing services in both French and English.

• Answer, screen, and direct incoming telephone calls, emails, and in-person inquiries to the appropriate staff or department.

• Provide program-related administrative support, including data entry, filing, scanning, photocopying, and document management.

• Maintain and update office records, databases, and schedules to ensure accuracy and accessibility of information.

• Assist in preparing materials for meetings, reports, and correspondence as required by Regional Office staff.

• Ensure the reception area is organized, presentable, and equipped to support daily operations.

• Handle sensitive and confidential information with discretion, professionalism, and in accordance with organizational policies.

• Collaborate with staff across the office to facilitate smooth operations and support various programs and initiatives.

• Support client service initiatives by providing accurate information, answering questions, and guiding clients through appropriate processes.
  

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.