Bilingual Counter Clerk

Location: Ottawa, ON (On-site, 5 days per week, Downtown Ottawa)

Language: Bilingual, advanced written and spoken communication in both English and French

Duration: 2-month contract, potential to extend

About the Opportunity
We are seeking a Bilingual Counter Clerk to join a busy and service-focused organization in Downtown Ottawa. In this front-line role, you will be the first point of contact for clients, stakeholders, and visitors, helping create a welcoming and professional experience while ensuring day-to-day administrative operations run smoothly.

Working closely with a collaborative team, you will provide bilingual customer service and administrative support that directly contributes to the delivery of important programs and services. This is an excellent opportunity for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

What’s In It for You
• Gain valuable experience in a professional and community-focused environment
• Work alongside a supportive team that values collaboration and service excellence
• Develop your administrative and client service skills in a high-visibility role
• Contribute to meaningful programs that support clients and stakeholders
• Join a workplace that values professionalism, inclusivity, and respect

Your Responsibilities
• You’ll welcome and assist clients, visitors, and stakeholders in both French and English, ensuring a positive and professional experience
• You’ll answer, screen, and direct incoming phone calls, emails, and in-person inquiries to the appropriate departments
• You’ll provide administrative support through data entry, filing, scanning, photocopying, and document management activities
• You’ll maintain accurate office records, databases, and schedules to support efficient operations
• You’ll assist with preparing meeting materials, reports, and correspondence for office staff
• You’ll ensure reception and common areas remain organized, professional, and ready to support daily activities
• You’ll handle confidential information with discretion while supporting client service initiatives and internal programs

Skills and Qualifications
• 1+ years of customer service, reception, administrative support, or clerical experience
• Fluently bilingual in English and French, with strong verbal and written communication skills in both languages
• Demonstrated ability to provide professional front-line customer service in a fast-paced environment
• Strong organizational skills with a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications and general office technology
• Ability to manage multiple priorities while maintaining professionalism and confidentiality
• Strong interpersonal skills and a collaborative approach to working with colleagues and stakeholders

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

 

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.