Scrum Master

Location: Ottawa, ON, Hybrid, 12 days on-site per month
Language: Strong written and spoken English communication required
Duration: 1-year contract
Background Check Requirement: Reliability Status required

About the Opportunity
This is an opportunity to support Agile delivery within a highly collaborative public sector financial environment where technology, operations, and service delivery intersect. You’ll help multiple IT operations teams stay aligned, focused, and equipped to deliver meaningful outcomes.

Working closely with product owners, technical teams, leaders, and stakeholders, you’ll bring structure, clarity, and momentum to complex operational initiatives. Your ability to guide Agile practices while supporting practical delivery in an IT operations setting will be key to success.

What’s In It for You
You’ll join a team that values collaboration, continuous improvement, and thoughtful delivery. This role offers exposure to enterprise IT operations, Agile transformation, stakeholder engagement, and service management practices within a respected federal financial environment.

Your Responsibilities
• You’ll facilitate Agile ceremonies, including daily scrums, sprint planning, reviews, and retrospectives
• In this role, you’ll use JIRA to assign, track, and monitor tasks, ensuring team activities align with project and initiative timelines
• You’ll support product owners with backlog management, prioritization, and squad formation
• You’ll communicate with clients and stakeholders to clarify requirements, share updates, and keep teams aligned
• You’ll submit, track, and escalate ServiceNow tickets to support the resolution of outstanding issues
• You’ll collaborate across teams to support engagement, education, adoption, and transformation initiatives
• You’ll identify risks, anticipate resistance, and help develop plans to address concerns and measure progress

Skills and Qualifications
• 3+ years of recent demonstrated experience as a Scrum Master, leading multiple operational IT Scrum teams
• 3+ years of recent demonstrated experience working in an IT operations environment, including areas such as patching, service requests, and incidents
• Certified ScrumMaster or Certified Scrum Professional designation, CSM or CSP, required
• Certified Agile Leader designation required
• Kanban Management Professional, KMP, certification required
• Demonstrated knowledge of Atlassian JIRA and ServiceNow ITSM modules and reporting
• Prior experience in federal financial Crown corporation or similar public sector financial environments is considered a strong asset

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.