Claims Analyst

Location: Remote, occasional travel to one of four office locations may be required
Language: Fully bilingual in French and English, written and spoken
Duration: 3-month contract
Background Check Requirement: Must be eligible to work in a highly confidential environment involving sensitive claimant information

About the Opportunity
An established professional services organization is seeking four Bilingual Claims Processing Specialists to support a high-volume claims administration team during a critical project period. This opportunity is ideal for detail-oriented professionals who are comfortable working in a fast-paced environment where accuracy, empathy, and confidentiality are essential.

In this role, you will support claimants through the processing and review of sensitive documentation while collaborating with internal teams to maintain quality and compliance standards. The work is meaningful and requires professionalism, emotional maturity, and a strong commitment to handling confidential information with care.

What’s In It for You
This is an opportunity to gain valuable experience within a collaborative and structured environment that values accountability, compassion, and teamwork. You will work alongside experienced professionals while contributing to a project that requires thoughtful communication and attention to detail.

The organization offers a supportive remote work environment, clear processes, and exposure to claims operations within a respected professional services setting.

Your Responsibilities
• You’ll manage incoming and outgoing correspondence including phone calls, emails, mail, and faxes while ensuring claims are processed efficiently
• In this role, you’ll enter, review, and verify data from electronic and paper-based forms with a high degree of accuracy and confidentiality
• You’ll organize, scan, file, and securely maintain sensitive digital and physical documentation
• You’ll code claim information based on policy documentation and complete quality assurance checks to ensure compliance standards are met
• You’ll identify inconsistencies, missing information, or potential concerns and escalate them appropriately for review
• You’ll communicate professionally and empathetically with claimants and representatives by phone and email
• You’ll contribute to continuous process improvement by identifying coding inconsistencies or operational gaps

Skills and Qualifications
• 1+ years of experience in claims processing, data entry, administrative support, or a related environment
• Fully bilingual in French and English with strong written and verbal communication skills
• Strong attention to detail and ability to maintain accuracy in high-volume processing work
• Experience handling confidential or sensitive information with professionalism and discretion
• Proficiency using databases, Microsoft Office, and digital document management systems
• Ability to manage emotionally sensitive subject matter in a professional and respectful manner
• Strong organizational skills with the ability to prioritize tasks independently in a remote environment

Please note that this role involves reviewing highly sensitive materials that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering content. Applicants are encouraged to carefully consider whether exposure to these topics may be distressing.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.