Bilingual Customer Service Representative
Location: Vaughan, Ontario (2 days on site, 3 days remote)
Language: Bilingual in English and French, both written and spoken
Background Check Requirement: May be required as part of the hiring process
Contract: 6 months with potential for extension or permanency.
Pay Rate: $25.00 - $30.00/hour
Hours: Monday to Friday 8am-5pm.
About the Opportunity
Our client in the manufacturing and distribution sector is seeking a Bilingual Customer Service Representative to join their operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer support.
Working closely with internal departments and external customers, you will play a key role in ensuring accurate order processing, timely communication, and a seamless customer experience. This is an opportunity to contribute to a collaborative team where responsiveness, attention to detail, and strong communication skills are highly valued.
What’s in it for You
You’ll gain valuable exposure to customer operations, order management, and cross-functional collaboration within a dynamic environment. This role offers the opportunity to build strong industry knowledge while working alongside teams that value teamwork, accountability, and continuous improvement.
You’ll be part of a supportive environment where initiative and customer-focused thinking are recognized. It’s an excellent opportunity for someone looking to grow their experience within customer service and operations.
Your Responsibilities
- You’ll respond to customer inquiries related to product availability, pricing, scheduling, and order status through phone, email, and internal systems
- You’ll process and manage customer orders while ensuring accuracy and timely follow-up
- You’ll coordinate with internal departments to resolve issues and maintain smooth order flow
- You’ll monitor order activity and proactively communicate potential delays or concerns
- You’ll support customers by identifying solutions and recommending products or alternatives based on their needs
- You’ll maintain accurate records and assist with backend order maintenance and documentation
- You’ll contribute to process improvements and support additional projects as required
Skills and Qualifications
- 3–5 years of experience in customer service, inside sales, or a related support role within a fast-paced environment
- Exceptional communication skills in both English and French, written and verbal
- Strong customer service mindset with the ability to manage multiple priorities effectively
- Excellent organizational skills and attention to detail
- Strong computer proficiency; experience with CRM systems such as Salesforce is considered an asset
- Ability to work collaboratively across teams while maintaining professionalism and responsiveness
- Industry exposure within manufacturing, distribution, or technical products is considered an asset
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
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