Recovery Advisor

Location: Toronto, ON (Hybrid, 3 days on-site)
Language: Strong written and verbal English communication skills required
Background Check Requirement: Criminal background check and credit check required

About the Opportunity

Our client, a growing organization within the financial services industry, is seeking a Recovery Advisor to join their in-house recoveries team. This role is ideal for someone who thrives in fast-paced collections environments and enjoys combining investigative work with relationship management to drive successful recovery outcomes.

You’ll join a collaborative and supportive team responsible for managing charged-off consumer accounts and helping recover outstanding debt through skip tracing, payment arrangements, and settlement negotiations. This is an opportunity to work closely with experienced recovery professionals in an environment that values accountability, adaptability, and continuous learning.

What’s In It for You

• Join a stable and growing financial services organization with strong internal support
• Gain exposure to complex recoveries, skip tracing, and settlement negotiations
• Work alongside experienced leaders who value mentorship and development
• Be part of a collaborative culture that encourages teamwork and knowledge sharing
• Enjoy a hybrid work model that supports work-life balance and flexibility

Your Responsibilities

• You’ll manage a portfolio of charged-off consumer accounts and work to negotiate payment arrangements and settlements
• You’ll conduct skip tracing investigations to locate debtors, verify employment, and identify recovery opportunities
• In this role, you’ll communicate with customers and third parties to support recovery efforts and improve collectability
• You’ll assess account risk and escalate files for garnishment or additional recovery action when appropriate
• You’ll maintain accurate account documentation and ensure all activities align with company policies and industry regulations
• You’ll collaborate with internal stakeholders to support recovery strategies and portfolio performance

Skills and Qualifications

• 3+ years of collections, recoveries, or charged-off account management experience
• Strong skip tracing and investigative research capabilities
• Experience negotiating payment arrangements and settlement agreements
• Solid understanding of the collections lifecycle and recovery processes
• Excellent communication and conflict resolution skills
• Comfortable working in a high-volume, fast-paced environment
• Experience within financial services, lending, or third-party collections agencies is considered a strong asset

Note from the Hiring Manager

“We’re looking for someone who is resourceful, persistent, and confident navigating difficult conversations. If you enjoy investigative work, problem-solving, and finding creative ways to drive recovery outcomes, this could be a great fit.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.