Registration Program Associate

Location: Ontario, Canada (Remote, with possible travel to Toronto as needed)
Language: Strong written and verbal English communication required. French is considered an asset.
Duration: 3-month contract with possibility of extension

About the Opportunity
An established regulatory organization is seeking a detail-oriented Registration Program Associate to support a busy and collaborative team during a high-volume period. This opportunity is ideal for an experienced administrator who enjoys working in a fast-paced environment, supporting applicants through important certification and registration processes, and delivering exceptional client service.

In this role, you’ll work closely with the Registration Manager and a supportive team to help manage applicant files, respond to inquiries, and ensure applications are processed accurately and efficiently. This is a great opportunity for someone who is organized, adaptable, and confident handling sensitive information in a professional environment.

What’s In It for You

• Join a collaborative and supportive team environment
• Gain exposure to a respected regulatory organization
• Flexible remote work arrangement within Ontario
• Opportunity to work independently while receiving mentorship and training
• Meaningful work supporting applicants through important professional certification processes

Your Responsibilities

• You’ll process and review applicant files, ensuring all documentation is complete and accurate
• You’ll respond to applicant inquiries by phone and email regarding certification steps, education requirements, exams, and application status
• You’ll support application administration including data entry, payment verification, follow-up communications, and committee preparation
• You’ll review applicant information against established checklists and procedures, identifying missing, incomplete, or inconsistent documentation for follow-up
• You’ll maintain accurate records and documentation within CRM and SharePoint systems
• You’ll help ensure committee deadlines and application timelines are met in a high-volume environment
• You’ll escalate complex or sensitive issues to the Registration Manager as needed
• You’ll provide backup support across the registration team as needed, helping maintain service levels during peak volumes or urgent deadlines

Skills and Qualifications

• 3+ years of administrative or coordination experience in a fast-paced environment
• Experience within a regulatory body, nonprofit, association, healthcare, admissions, credential assessment, or certification environment
• Strong organizational skills with excellent attention to detail and confidentiality
• Comfortable managing high volumes of emails, applications, and applicant inquiries
• Proficiency with MS Office, Excel/spreadsheets, MS Teams, CRM systems, and SharePoint
• Strong communication and interpersonal skills with a professional and client-focused approach
• Postsecondary education in administration or a related field

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.