Business Analyst

About the Opportunity

Our client is seeking a Senior Business Analyst to support a large-scale enterprise technology initiative focused on operational readiness, production transition, and go-live support. This role will work closely with business, QA, technical, and operational teams to ensure successful implementation and stabilization of critical systems.

This is an excellent opportunity for a collaborative and detail-oriented Business Analyst who thrives in fast-paced enterprise environments and has strong experience supporting testing, operational readiness, and stakeholder coordination.

Contract Details

• 2-year contract
• Full-time hours (37.5 hours/week)
• Hybrid work model – approximately 4 onsite days per month in Ottawa
• Fully remote candidates may also be considered
• Occasional evening or weekend work may be required
• English-speaking environment
• Candidates must be eligible to obtain Secret-level security clearance

Key Responsibilities

• Support production readiness planning and operational transition activities
• Collaborate with business and QA stakeholders to define business scenarios, workflows, and testing outcomes
• Coordinate and support integration testing, UAT, and end-to-end validation activities
• Identify, track, and help resolve operational gaps, defects, and process issues
• Develop and maintain operational documentation including SOPs, runbooks, process flows, and support procedures
• Create user guides and training materials to support business users and operational teams
• Facilitate knowledge transfer and operational readiness activities
• Ensure support teams understand workflows, escalation paths, and operational expectations
• Act as a liaison between business and technical teams throughout implementation and deployment phases
• Support go-live activities and post-deployment stabilization efforts
• Identify operational risks, dependencies, and mitigation strategies
• Coordinate readiness activities across multiple stakeholder groups to ensure alignment with project timelines

Required Qualifications

• University degree or college diploma in Computer Science or a related field
• Minimum 5 years of experience managing multimedia backend systems
• Minimum 3 years of experience working within multimedia infrastructure environments
• Experience supporting production readiness, operational transition, and go-live activities
• Hands-on experience supporting testing cycles including integration testing, UAT, and end-to-end testing
• Strong documentation experience including user guides, process documentation, and knowledge transfer materials
• Experience working with meeting room technology
• Strong communication, facilitation, and stakeholder management skills
• Proven ability to work across business, QA, technical, and operational support teams

Nice-to-Have Qualifications

• CBAP, CCBA, or other relevant Business Analysis certifications

Technical Requirements

Candidates may require:

• Windows 11 device
• Reliable high-speed internet connection
• Smartphone capable of supporting multi-factor authentication applications
• Compatibility with Azure Virtual Desktop access requirements

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.