VP, Collections

Location: Vancouver, BC (Remote-first with optional in-office collaboration)
Language: Excellent written and verbal communication skills in English

About the Opportunity
An innovative and rapidly growing financial services organization is seeking a Vice President, Collections to lead and evolve its collections and recoveries function. This executive leadership opportunity offers the chance to shape strategy, optimize portfolio performance, and drive meaningful business outcomes while supporting Canadian entrepreneurs and businesses through a customer-focused approach.

As a key member of the leadership team, you will collaborate closely with Risk, Finance, Legal, Operations, and Underwriting leaders to align collections strategies with broader organizational goals. This role is ideal for a strategic and data-driven leader who thrives in high-growth environments and is passionate about building high-performing teams, leveraging technology, and driving operational excellence.

What’s In It for You
• Executive-level leadership opportunity with significant influence on organizational strategy and performance
• A remote-first culture that values flexibility, collaboration, and continuous improvement
• Exposure to executive decision-making and enterprise-wide strategic initiatives
• The opportunity to lead innovation through analytics, automation, and AI-enabled solutions
• Competitive compensation, performance incentives, comprehensive health benefits, and professional development support
• A collaborative environment that values leadership, accountability, and growth

Your Responsibilities
• You'll develop and execute collections and recoveries strategies across all stages of delinquency to optimize portfolio performance and reduce losses
• You'll lead, mentor, and develop a high-performing collections organization, including performance frameworks and talent development initiatives
• In this role, you'll drive operational excellence by enhancing processes, controls, compliance oversight, and scalability
• You'll leverage data, analytics, automation, and AI-driven tools to improve segmentation strategies, recovery outcomes, and operational efficiency
• You'll oversee relationships with external collections agencies, legal counsel, and recovery partners while ensuring regulatory compliance
• You'll partner with executive leadership to provide portfolio insights, strategic recommendations, and reporting to senior stakeholders and governance bodies
• You'll serve as the organization's senior subject matter expert on collections, recoveries, portfolio performance, and loss mitigation strategies

Skills and Qualifications
• 10+ years of progressive leadership experience in collections, recoveries, servicing, credit risk, lending operations, or related functions
• Proven executive leadership experience within financial services, fintech, alternative lending, banking, commercial finance, or similar environments
• Demonstrated success improving recoveries, reducing losses, and scaling collections operations
• Strong background in portfolio analytics, operational management, forecasting, and strategic planning
• Experience managing regulatory, legal, and compliance considerations within collections environments
• Proven expertise implementing technology solutions, workflow automation, and AI-enabled operational improvements
• Exceptional leadership, communication, stakeholder management, and decision-making skills

Note from the Hiring Manager
"We’re looking for a leader who can combine strategic vision with operational execution. The ideal candidate is passionate about building strong teams, using data to drive decisions, and continuously finding new ways to improve outcomes for both the business and its customers."

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.