Customer Service Representative

Location: Brampton, On-site
Language: Strong written and spoken English communication required
Background Check Requirement: Criminal Background Check required

About the Opportunity
Join a fast-paced logistics and distribution environment where your organization, accuracy, and customer-first mindset will help keep cargo moving smoothly. This role is ideal for someone who enjoys variety, problem-solving, and being part of a hands-on warehouse team.

As a Customer Service Representative, you’ll work closely with customers, carriers, couriers, vendors, and internal teams to support order flow from start to finish. Your attention to detail will help ensure shipments, records, reports, and invoices are handled accurately and on time.

What’s In It for You
You’ll gain valuable exposure to logistics, customer service, inventory coordination, and transportation processes in a dynamic on-site setting. This is an opportunity to build practical experience, strengthen your administrative skills, and contribute to a team that values reliability, communication, and follow-through.

Your Responsibilities
• You’ll respond to customer inquiries, orders, and requests by phone and email, ensuring information is entered accurately into internal systems
• In this role, you’ll process inbound and outbound orders, including ASN and EDI transactions
• You’ll schedule and coordinate appointments with LTL carriers, couriers, and other transportation partners
• You’ll collect, generate, and maintain accurate data related to order inflow and outflow
• You’ll maintain transaction records and support month-end invoicing processes
• You’ll manage inventory counts and prepare customer reports as needed
• You’ll support general administrative tasks, including phone handling, file maintenance, and data entry

Skills and Qualifications
• 1+ year of administrative experience, preferably in logistics, warehousing, distribution, or transportation
• High School Diploma or equivalent
• Strong interpersonal and communication skills, with confidence supporting customers by phone and email
• Fast and accurate data entry skills, with strong attention to detail
• Proficiency with Microsoft Word, Excel, Outlook, and Access
• Ability to work independently, manage changing priorities, and learn new processes quickly
• A proactive, organized approach and comfort working in a busy warehouse environment

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.