ServiceNow Business Analyst

Location: Oshawa, ON (Hybrid, 2 days on-site, 3 days remote)
Language: English, strong written and verbal communication required
Duration: 24-month contract
Background Check Requirement: Must be eligible to complete our client's security clearance

About the Opportunity
This is an exciting opportunity for a Senior Business Analyst with deep ServiceNow expertise to support enterprise-level HR and IT initiatives within a large, complex environment. You will play a key role in shaping how business needs are translated into scalable, user-focused ServiceNow solutions, with a strong emphasis on HR Service Delivery.

Working closely with cross-functional teams across IT, HR, and shared services, you will help drive process improvements, streamline workflows, and ensure alignment between business goals and technical delivery. This role is ideal for someone who thrives in a collaborative, agile setting and enjoys turning complex requirements into meaningful outcomes.

What’s In It for You
Join a team that values collaboration, continuous improvement, and knowledge sharing. You will gain exposure to large-scale ServiceNow implementations and have the opportunity to influence process optimization across multiple departments. This environment supports professional growth while fostering a culture that values innovation and teamwork.

Your Responsibilities
• You’ll collaborate with stakeholders to gather, document, and prioritize business requirements across HR and IT functions
• You’ll translate business needs into clear user stories with well-defined acceptance criteria
• In this role, you’ll facilitate workshops and interviews to uncover opportunities for process improvement
• You’ll work closely with development teams to ensure timely and accurate delivery of solutions
• You’ll support agile ceremonies including sprint planning, stand-ups, and retrospectives
• You’ll contribute to solution design, ensuring alignment with ServiceNow best practices and technical feasibility
• You’ll lead testing efforts, including test planning, scripting, and user validation

Skills and Qualifications
• 3–5 years of experience as a Business Analyst, with a strong focus on ServiceNow HRSD and ITSM
• Post-secondary education in Information Technology, Business Administration, or a related field
• Proven experience creating user stories, acceptance criteria, and managing agile backlogs
• Hands-on experience with ServiceNow modules including HR, IT, and SIR
• ServiceNow certifications such as CSA or CIS are preferred
• Familiarity with ServiceNow Agile 2.0 and automated testing tools such as ATF
• Strong communication, problem-solving, and stakeholder engagement skills

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.