Language: English, advanced written and verbal communication required; bilingualism is an asset
Background Check Requirement: Upon hire
About the Opportunity
This is an exciting opportunity to shape and lead the evolution of a high-impact customer loyalty program within a large, fast-paced retail environment. You will play a pivotal role in designing and delivering a modern loyalty experience that drives customer engagement, retention, and long-term growth, while ensuring a seamless transition from legacy systems to a new technology ecosystem.
Working cross-functionally with teams across marketing, digital, operations, finance, and customer experience, you will act as the business owner of the loyalty function. Your work will directly influence how customers interact with the brand, ensuring every touchpoint is thoughtful, data-driven, and aligned with broader business objectives.
What’s In It for You
Join a collaborative and forward-thinking team that values innovation, ownership, and continuous improvement. This is an opportunity to lead meaningful transformation, gain exposure to enterprise-wide initiatives, and make a visible impact on customer strategy. You’ll be part of a culture that supports growth, encourages new ideas, and recognizes the importance of balance and flexibility.
Your Responsibilities
• You’ll lead the strategy, roadmap, and day-to-day operations of the loyalty program, ensuring performance aligns with business goals
• You’ll oversee end-to-end validation of loyalty functionality within a new technology architecture, including UAT, defect management, and release readiness
• You’ll design and launch a new loyalty program framework, including tiers, rewards, promotions, and customer value propositions
• You’ll drive the migration strategy from legacy to new systems, ensuring a seamless and customer-centric transition
• You’ll partner with cross-functional stakeholders to align on program rules, compliance, financial performance, and customer experience
• You’ll manage program governance, reporting, and ongoing optimization, including ownership of loyalty P&L and performance metrics
Skills and Qualifications
• 5+ years of experience in loyalty, CRM, retention marketing, or customer lifecycle roles, with 2+ years in a leadership capacity
• Strong experience with loyalty or CRM platforms, including program rules, offers, and member communications
• Proven expertise in user acceptance testing, defect management, and translating business requirements into technical execution
• Demonstrated ability to lead complex, cross-functional initiatives in fast-paced environments
• Strong analytical skills, with experience using tools such as Excel, Tableau, or Power BI
• Solid understanding of Canadian privacy and data regulations, including PIPEDA and CASL
Note from the Hiring Manager
We’re looking for someone who can balance big-picture strategy with hands-on execution, someone who is curious, collaborative, and motivated to build a loyalty program that truly resonates with customers.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
