Dynamics 365 Customer Engagement (CE) Solution Architect

Location: Remote
Language: English, strong written and verbal communication required
Duration: 8 month contract with potential for extension
Background Check Requirement: Criminal background check required

About the Opportunity
This is an opportunity to take on a pivotal role shaping enterprise-level CRM solutions within a complex, fast-paced environment. As a Dynamics 365 CE Solution Architect, you will define end-to-end architecture across customer engagement capabilities, ensuring solutions are scalable, secure, and aligned to evolving business needs.

You will collaborate closely with cross-functional teams including business stakeholders, developers, and project leaders, acting as a trusted advisor throughout the delivery lifecycle. Working within a large, enterprise setting, your expertise will directly influence how customer-facing services are designed and delivered.

What’s In It for You
This role offers the chance to work on high-impact digital transformation initiatives using leading Microsoft technologies. You will be part of a collaborative environment that values innovation, thoughtful design, and continuous improvement.

You will gain exposure to complex architecture challenges, contribute to strategic decision-making, and work alongside experienced professionals who are passionate about delivering meaningful solutions.

Your Responsibilities
• You’ll define and deliver comprehensive solution architecture across functional, technical, integration, and data domains
• You’ll lead the development of solution blueprints, including architecture, security, testing, and environment strategies
• You’ll conduct fit-gap analysis to align business requirements with platform capabilities and recommend optimal approaches
• You’ll review and validate functional design documents to ensure alignment with business processes and system design
• You’ll support project planning and sprint design, ensuring dependencies and deliverables are clearly defined
• You’ll maintain architecture governance through design reviews, decision logs, and alignment with risks and assumptions

Skills and Qualifications
• 8+ years of experience implementing enterprise CRM solutions, including Microsoft Dynamics 365
• Strong expertise in Dynamics 365 CE, including Sales and Customer Service modules
• Hands-on experience with Microsoft Power Platform, including Power Apps, Power Automate, and Power BI
• Deep understanding of Dataverse, including data modeling, relationships, and security frameworks
• Experience with Azure integration services such as Logic Apps, Functions, and Service Bus
• Proven ability to lead architecture discussions, manage stakeholders, and communicate complex concepts clearly

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.