Process Documentation Specialist

Location: Toronto, ON, Hybrid, 1–2 days on-site
Language: English, strong written and verbal communication required
Duration: Contract, Part-time - 3 days per week

About the Opportunity
This is an exciting opportunity to bring clarity and structure to how work gets done across a dynamic, operations-focused environment. As a Process Documentation Specialist, you will play a key role in capturing and translating day-to-day workflows into clear, practical documentation that supports teams across construction, maintenance, and store operations.

Working closely with subject matter experts, you will help create a reliable source of truth for processes that are critical to business success. Your work will enable teams to operate more efficiently, reduce reliance on informal knowledge, and ensure consistency across functions.

What’s In It for You
Join a collaborative and supportive environment where your expertise in documentation and process improvement is highly valued. You will have the opportunity to work cross-functionally, gaining exposure to multiple operational areas while making a tangible impact.

This is a flexible, part-time opportunity that offers balance while allowing you to contribute meaningfully to continuous improvement initiatives. You will be part of a culture that values clarity, collaboration, and practical solutions.

Your Responsibilities
• You’ll author and maintain standard operating procedures, work instructions, and process guidelines that support daily operations
• You’ll translate complex or informal workflows into clear, step-by-step documentation that is easy to follow
• You’ll collaborate with subject matter experts to capture, validate, and refine process details
• You’ll apply consistent templates, formatting, and naming conventions across all documentation
• You’ll manage document version control and updates to ensure accuracy and relevance
• You’ll review existing materials to identify gaps, inconsistencies, and outdated content
• You’ll support continuous improvement by documenting new and updated processes

Skills and Qualifications
• 3+ years of experience authoring SOPs and process documentation
• Proven ability to simplify complex, cross-functional processes into clear written guidance
• Experience with document control practices, including versioning and updates
• Strong proficiency in Microsoft Word, PowerPoint, and Microsoft Office tools
• Experience managing documentation within SharePoint or similar platforms
• Experience with process mapping tools such as Visio or Lucidchart is considered an asset
• Background in construction, facilities, real estate, or operations environments is preferred

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.