IT Service Desk Analyst

Location: Greater Toronto Area (On-site, 5 days per week)
Language: English, strong written and verbal communication required
Duration: 6-month contract

About the Opportunity
This is a hands-on IT role that blends Service Desk support with a strong focus on IT asset management. You will play a critical part in ensuring employees have the tools they need to work effectively, while maintaining the accuracy and integrity of IT assets across their full lifecycle. It is a detail-driven position where your work directly supports daily operations and long-term planning.

Working within a structured IT environment, you will collaborate closely with service desk analysts, technicians, and operations teams. Your ability to stay organized, manage competing priorities, and contribute to process improvements will help create a seamless and reliable technology experience across the organization.

What’s In It for You
You will gain valuable exposure to both IT Service Desk operations and asset lifecycle management, building a strong foundation for growth in IT Service Management or Asset Management. The environment supports continuous improvement, where your ideas and insights are welcomed. It is a role that values precision, accountability, and collaboration, offering the chance to make a meaningful operational impact.

Your Responsibilities
• You’ll support day-to-day Service Desk operations, assisting with technical issues, device readiness, and equipment requests
• You’ll manage the full lifecycle of IT assets, including laptops, mobile devices, and peripherals
• You’ll prepare and configure devices for deployment, ensuring they meet security and build standards
• You’ll track, reconcile, and maintain accurate asset records within management systems
• You’ll coordinate equipment staging, inventory control, and storage organization
• You’ll analyze asset data using Excel to identify trends, gaps, and improvement opportunities
• You’ll assist with procurement, forecasting, and compliant disposal of IT equipment

Skills and Qualifications
• 3+ years of experience in IT support, service desk, or asset management roles
• Strong Excel skills, including formulas, pivot tables, and data analysis
• Solid technical understanding of end-user hardware, laptops, and mobile devices
• Experience with IT service management tools or asset tracking systems is an asset
• High attention to detail with strong organizational and process-driven skills
• Ability to manage physical assets and data with accuracy and care
• Clear and professional communication skills, both written and verbal

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.