Product Information Analyst

Location: Toronto, ON (Hybrid, 2–3 days on-site)
Language: Strong written and verbal communication skills in English
Duration: 6-month contract with potential extension
Background Check Requirement: Criminal background check required

About the Opportunity
Our client, a leading organization in the retail and e-commerce space, is seeking an Analyst, Product Information to support the implementation and ongoing optimization of a next-generation Product Information Management (PIM) system. This role sits at the intersection of data, technology, and user experience, ensuring product information is accurate, complete, and effectively presented online.

You will work closely with cross-functional teams and business users, acting as a trusted resource for system guidance, troubleshooting, and training. This is an opportunity to contribute to a high-impact digital initiative while helping teams adopt new tools and processes that improve how products are brought to market.

What’s In It for You
Join a collaborative and fast-paced environment where your contributions directly influence digital customer experiences. You will gain exposure to enterprise-level systems, work alongside experienced professionals, and play a key role in a major system implementation. This is a great opportunity for someone who enjoys problem-solving, continuous learning, and working with both data and people.

Your Responsibilities
• You’ll serve as a subject matter expert on the PIM system, supporting implementation and ongoing enhancements
• You’ll provide Level 1 support, troubleshooting user issues and identifying root causes
• You’ll guide users on best practices for product setup to ensure accurate front-end display
• You’ll deliver training sessions, both one-on-one and in group settings, to support user adoption
• You’ll assist with user acceptance testing, ensuring system updates meet business needs
• You’ll track and analyze support tickets, identifying trends and recommending process improvements

Skills and Qualifications
• 2+ years of experience working with Microsoft Excel and Office tools, including Pivot Tables and advanced formulas
• 1+ year of experience writing basic SQL queries
• Strong data analysis skills with attention to detail
• Excellent interpersonal skills, with experience training or supporting end users
• Ability to think critically and troubleshoot technical issues
• Strong time management skills with the ability to manage multiple priorities
• Experience with PIM systems, JIRA, or ServiceNow is considered an asset

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.