Location: Ottawa, ON (On-site)
Language: English, strong written and verbal communication required
Background Check Requirement: Criminal record check and credit check required
About the Opportunity
Our client, a growing and high-performing organization within the financial services space, is looking to bring on a Fulfillment Specialist to support a busy and expanding mortgage operations team. This role plays a critical part in ensuring mortgage files are structured, complete, and ready for submission, contributing directly to a seamless client experience.
You’ll work closely with a collaborative and fast-paced team, supporting underwriting and fulfillment functions while helping to manage a high-volume pipeline. With increasing demand and a strong book of business, this is an opportunity to step into a role where your attention to detail and industry knowledge will make an immediate impact.
What’s In It for You
This is a team that values accountability, efficiency, and strong communication. You’ll gain exposure to the full mortgage lifecycle and work alongside experienced professionals who are deeply invested in delivering quality results.
You’ll also benefit from a supportive environment that encourages growth and ownership, along with 3 weeks of paid vacation to support work-life balance.
Your Responsibilities
• You’ll manage mortgage files through the fulfillment stage, ensuring all documentation is accurate, complete, and submission-ready
• You’ll review applications and supporting documents, identifying gaps and following up to keep files moving forward
• You’ll support underwriting activities by structuring files in alignment with lender requirements
• You’ll communicate with lenders and clients to provide updates, request documentation, and manage expectations
• You’ll track deadlines and maintain organized records within CRM systems to ensure no files fall behind
• You’ll step in to support team priorities as needed in a high-volume, fast-paced environment
Skills and Qualifications
• Minimum 2–3+ years of experience in mortgage, banking, or financial services
• Hands-on experience with underwriting support, fulfillment, or document management
• Strong understanding of lender documentation requirements and mortgage processes
• Experience with CRM systems such as Newton Velocity or similar platforms is an asset
• High attention to detail with the ability to manage multiple files simultaneously
• Strong communication skills and a professional, adaptable approach
Note from the Hiring Manager
We’re looking for someone who can step in with confidence, take ownership of their files, and bring a strong sense of accountability to the team. If you’re detail-oriented and thrive in a fast-paced environment, you’ll excel in this role.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
