Systems & Support Manager

Location: Remote, anywhere in Canada (with occasional travel for key events)
Language: Strong written and spoken English communication required

About the Opportunity
Our client, a national professional organization, is seeking a Systems and Support Manager to lead the evolution of enterprise-wide systems that power critical operations and member services. Reporting to the Director of Operations, you will play a central role in shaping how technology supports organizational effectiveness, data integrity, and user experience across the business.

This is a highly collaborative role where you will partner with internal teams, external vendors, and leadership to design, implement, and optimize systems that truly make an impact. You will be part of a people-first environment that values thoughtful problem-solving, continuous improvement, and delivering meaningful outcomes through technology.

What’s In It for You
You will join a purpose-driven organization that values innovation, collaboration, and balance. This is an opportunity to influence enterprise systems strategy while working alongside supportive leaders and engaged stakeholders. You will gain exposure to cross-functional initiatives and play a visible role in advancing digital capabilities across the organization.

Your Responsibilities
• You will lead the development, implementation, and ongoing optimization of corporate-wide information systems
• In this role, you will collaborate with developers and end users to ensure systems meet both technical and business needs
• You will manage system risks, troubleshoot issues, and drive timely resolutions or escalations
• You will oversee vendor relationships, contracts, and external partners supporting system functionality
• You will lead system-related projects, including planning, execution, budgeting, and stakeholder reporting
• You will support IT operations, including database administration, user access, and system security
• You will develop training materials and support resources to enhance system adoption and user experience

Skills and Qualifications
• 3+ years of experience in project management or information systems roles
• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field
• Strong knowledge of enterprise systems, including CRM platforms, CMS tools, and database management
• Advanced proficiency in Microsoft Office Suite and familiarity with Adobe Creative Suite
• Solid understanding of APIs, payment processing systems, and system integration concepts
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
• Strong organizational and problem-solving skills with a proactive, solutions-focused mindset

Note from the Hiring Manager
We’re looking for someone who enjoys connecting systems, people, and processes. If you’re naturally curious, proactive, and driven to improve how things work, you’ll thrive in this role and make a meaningful impact across the organization.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.